Validation Manager

The Validation Manager ensures every order delivered by Living Timeless matches what was sold in design, material, measurements, hardware, finish, and installation quality.

This role exists to prevent errors, rework, client dissatisfaction, and cost leakage by acting as the final authority on validation across design factory site handover.

• Cross-verify: Final drawings vs customer approvals, Materials, finishes, colors, laminates, shutters, accessories, Hardware specs (hinges, channels, lifts, soft-close, etc.)
• Ensure no order goes to factory without complete, signed validation
• Flag mismatches, assumptions, or missing specs immediately

• Validate manufactured components before dispatch: Board thickness & finish,Edge banding quality,Cut accuracy & labeling, Hardware packing completeness
• Coordinate with packaging person to ensure: Correct item mapping, Damage-free packing, Site-wise segregation

• Confirm site readiness before installation: Civil work clearance, Electrical & plumbing alignment,Measurement re-check if required
• Validate installation quality: Alignment, leveling, gaps, Soft-close & movement checks, No scratches, dents, or finish defects
• Ensure installers follow LT installation SOP

• Conduct final quality check before customer handover
• Create punch list (if any) and ensure closure
• Collect internal quality sign-off before customer sign-off
• Ensure handover photos & documentation are uploaded

• Maintain: Validation checklist (Design, Factory, Site, Handover), Error logs & root-cause analysis
• Identify recurring issues and report to: Design team, Factory/vendor, Installation partners
• Help tighten SOPs to reduce dependency on individuals

• Has full authority to STOP dispatch or installation if validation fails
• Reports directly to Founder / Ops Head
• Measured on: Error reduction, Rework cost reduction,On-time handovers, Customer satisfaction post-handover

• 37 years experience in: Modular kitchens / wardrobes / interior execution
• Strong understanding of:
• Materials, hardware, finishes
• On-site installation realities
• Highly detail-oriented, no tolerance for adjust kar lenge
• Comfortable being firm, clear, and non-negotiable on quality
• Can work between designers, factory, installers, and ops