UX Architect

Credera, trading as Areteans Technology is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experience and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.

More information is available at www.credera.com . We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.

Job Title: Associate Director - UX

Job Role: UX Leadership

Job Type: Full Time

Work Mode: Hybrid (3 Days per week Work From Office)

Location: Hyderabad, Bangalore, Chennai, Kolkata, Bhubaneshwar, Gurgaon, Pune

Job Description:

We are seeking a visionary and strategic Associate Director UX to lead and scale our User Experience practice within a Pega-centric delivery ecosystem. This role is responsible for driving UX strategy, establishing design standards, and ensuring seamless, user-centric digital experiences across enterprise Pega solutions. The ideal candidate will combine strong leadership, deep UX expertise, and hands-on experience with Pega platforms to align business objectives with intuitive and impactful design outcomes.

SKILLS & EXPERIENCE

Essential Technical Qualification:

• Any UX/UI certification is mandatory.
• Should have 12 to 15 years of overall professional experience in UX/UI and enterprise application design.
• Strong knowledge of UX architecture, including UX/UI design principles, design systems, information architecture, and scalable UI frameworks. (mandatory)
• Hands-on experience with Pega UX capabilities, including Cosmos/Constellation design system, UI-Kit, and Pega design best practices. (mandatory)
• Strong proficiency in React JS for building scalable and interactive user interfaces. (mandatory)
• Expertise in wide coding tools and modern AI-driven platforms such as Antigravity, GenAI, Framer AI, Cursor, Lovable, or similar tools. (mandatory)
• Demonstrated leadership qualities to lead and grow the UX practice, including mentoring teams and defining UX standards.
• Proven ability to manage high-complexity enterprise projects, ensuring usability, scalability, and performance.
• Experience in at least one of the following tools: Adobe Creative Suite (Photoshop, Illustrator, CC, XD), Sketch, InVision, or UXPin.
• Proficiency in wireframing, prototyping, and usability testing.
• Solid understanding of Pega case management UX and user journey mapping.
• Working knowledge of HTML, CSS, JavaScript, and jQuery (good to have).
• Experience working in Agile/Scrum delivery environments.

Key Responsibilities:

• Define the end-to-end UX architecture for enterprise-scale Pega applications, ensuring alignment with platform capabilities and business processes.
• Establish UX governance frameworks, design standards, and interaction guidelines across products and teams.
• Lead the creation and evolution of the enterprise design system, ensuring consistency, accessibility, and platform compliance.
• Architect component libraries and patterns that integrate seamlessly with Pega Constellations architecture and rule-based UI.
• Collaborate closely with stakeholders to ensure UX design aligns with underlying case types, data models, workflow rules, and Constellation architecture.
• Translate technical constraints and system capabilities into efficient, scalable UX solutions.
• Ensure seamless integration of UX assets into Pegas DX APIs, View Templates, and Constellation components.
• Work with engineering teams to validate technical feasibility, performance, and maintainability of UX solutions.
• Design wireframes, interactive prototypes, and high-fidelity mock-ups for web and pega applications.
• Conduct user research, usability testing, and A/B testing to validate design decisions.
• Mentor junior UX designers and provide technical guidance on Pega-specific UX considerations, establishing UX best practices across teams.
• Lead UX risk assessments, usability audits, and architectural reviews across applications.
• Serve as the UX authority in architecture review boards, design councils, and solution governance meetings.
• Mentor design teams on architectural thinking, design consistency, and Pega-specific UX patterns.
• Visual Communication UX designers must understand user perspectives and expectations to communicate ideas effectively and design experiences that resonate with their audience.
• Conduct user research, usability testing, and analyse feedback to optimize user experience.
• Maintain consistency with design systems and UX best practices.
• Stay current with emerging UX trends, tools, and technologies, particularly in Pega Constellation and BPM platforms.

Preferred Qualification: (Optional/Good to have)

• Experience in any of the Pega frameworks, Underwriting, customer service frameworks, CRM, CPM, BFSI, Smart Dispute, Smart Investigate, CLM/KYC etc.
• Exposure to Pega Decisioning or Pega Marketing modules, with a solid grasp of their application within customer engagement and business process workflows.
• Experience in banking domain, financial services, or regulated industries
• Experience working with global teams and enterprise clients
• Certification in Pega or UX related disciplines
• Background in service design or customer journey mapping