HUMAN CAPITAL UKG WFM
Human Capital The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations from the CEO to CFO, Risk Manager to Business Unit leaderand that we deliver on our issues and help create value for our clients. Insights Innovation & operate Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC HRCO team is a core component of our Human Capital practice the work we do supports the five major issues our clients are facing. Human Capital Application Management Services help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle Operate from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organizations productivity through their human capital asset. Work Youll Do
Participate in the full lifecycle of an Operate project including, System enhancements,Support and Maintenance, in adherence to Service Level Agreements
Work on Incident Management activities like Incidence logging, Triage, Tracking andResolution on severity basis, and Problem Management activities of Root CauseAnalysis and Error Handling.
Participate in requirement gathering for identified changes (small and mediumenhancements) based on Request for Change documents, and translate businessneeds into technical/functional design specifications
Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1,2 or 3) support
Maintain and monitor data conversion assigned activities during all phases of project
Research, document, configure and test all functional elements involving rules andpolicies
Collaborate with the technical consultant and other project team members to ensureconfiguration of the functional specifications have been met additionalrequirements
Collaborate with project teams and client stakeholders in a virtual environment tosupport project delivery
Support deployment activities including involvement in local design workshops, andhyper care related activities
Knowledge in one or more of the following areas: Workforce Management concepts,UKG WFM WFC Suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices
Additional Responsibilities:
Perform configuration, re-configurations, upgrades, enhancements, maintenance anduser acceptance testing activities for large-scale timekeeping and workforceapplications
Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and other workforce management applications
Perform troubleshooting activities using hyper-find queries, genies and reports. Also Monitor the Transaction Assistant daily and resolves any issues
Support testing activities through the test environment including maintaining a DEV environment representative of production, through frequent updates of production data
Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents
Conduct production support, software upgrades, and regular audits, to ensure compliance on the use of the UKG WFM application
Act as liaison for application upgrades and coordinate communications and training
The key skills required are as follows:
Bachelors Degree
Masters in Human Resource Management is desirable
10+years application support experience in technical aspects of UKG WFM including:
UKG WFM WIM Interface Designer Tool
Coordinating all facets of application upgrades
Device management (clocks, web, handheld etc.)
SSRS and other SQL based reporting tools
Set Up Data Manager
Extensive application support experience on UKG WFM Workforce Central, including corrective maintenance and bug fixing around Timesheet Data, Pay Calculations, Person and Functionality access, Wage Adjustments in the following modules:
UKG WFM Time & Attendance: Pay policy building blocks, ESS, Access and Security, Navigators, Hyperfinds, Genies, Event Manager and Transaction Assistant
UKG WFM Accruals: Accrual Profiles, policies, grants and limits
UKG WFM Activities: Work Orders, Productivity Tracking, Activity Forms
UKG WFM Scheduling & Advanced Scheduling: Schedule planners, Labor and Volume Forecasting
UKG WFM Analytics
10+ years experience as a functional consultant with any other Time & Attendance management system will be considered
Experience in using ITSM tools like ServiceNow
ITIL V3 Fundamental Certification is preferable
Strong analytical/problem-solving ability
Excellent written and oral communication skills
Ability to work in teams and interact across all levels
Ability to deal with ambiguity and work pressure
Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
Willingness to travel internationally for extended duration of time (3 to 6 months)
Experience in Workforce Dimensions is required.
Business Structure
Tiles and Data views
Time & Attendance
Accruals
Analytics, Reporting and Activities
Scheduling & Advanced Scheduling
Experience in Dell Boomi is required:
Certification in Dell Boomi
Preferably candidates who have worked on integration of Dimensions using Dell Boomi
Travel Requirements:
There could be a need to travel within/ outside the country based on project needs for a limited period.
How youll grow
At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloittes culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world