Analyst Center of Account Excellence Professional Navigate

If you would like to support Deloittes important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloittes client account teams.

The team

Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The Navigate team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.

Work youll do

As a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficiently serve our clients.

Key Responsibilities

Client Deliverables:

Understand client requirements and map them to a setup on the Salesforce-based platform to facilitate on/offboarding forpractitioners

Understand requirement, follow detailed instructions, and execute the on/offboarding process

Complete assigned tasks as per agreed Quality and Service Level Agreements (SLAs)

Generate simple reports and provide status updates

Support with learning and knowledge transfer of new processes and creating Standard Operating Procedures (SOPs)

Quality:

Complete assigned tasks that adhere to the Standard Operating Procedures (SOPs) and templates and are error free

Perform self-review check of all completed tasks before submitting for quality check

Own the assigned tasks to ensure they meet the quality standards of CoAE

Seek feedback from coach and quality controllers to improve output and overall performance

Provide ideas for process improvement and efficiency

Teamwork:

Share knowledge and/or train junior team members/peers on processes

Help the teams workload by managing your tasks and supporting team members when required

Qualification and Experience required:

2-4 years of professional experience

Bachelors degree

Location: Hyderabad

Skills

Proficient in Microsoft Office suite, especially Excel, Power Point, and Word

Ability to follow instructions and execute tasks without error

Demonstrated ability to pay attention to detail

Ability to work in a fast-paced, team environment

Ability to meet deadlines

Good verbal and written communication skills

Ability to work virtually

Work Timings: 2 PM to 11 PMHow youll grow At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloittes culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (DTTL), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the Deloitte name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright 2025 Deloitte Development LLC. All rights reserved