USI T&I - Analyst Infrastructure Operations Center - Deloitte Support Services India Private Limited
Work youll do
Responsibilities
As a team member, you will be accountable for, but not limited to the responsibilities below.
Operational
Proactive Monitoring of SolarWinds, Dynatrace, HP OneView and action as per standard operating procedures.
Apply both independent judgment and procedure driven approach to troubleshoot, isolate and diagnose common network, OS, and server issues.
Work on Agent remediation tasks pertaining to SCCM Client/Qualys/Splunk
Manage Windows and Linux Server Patching and security compliance
Monitoring and resolving Cohesity and Veeam backup solutions
Coordinating with Vendors in resolving Physical Server and Network issues
Support and manage Virtual Machine through vSphere Client and Hyper-V
Troubleshooting Database Server (MSSQL) alerts
Provide Status updates on assigned tasks
Engages with customers and other technical resources by phone and email to provide technical support and issue resolution
Monitoring and troubleshoot AudioVideo equipment alerts
Process daily task assigned by the shift leads.
Create RFCs and represent in the CAB calls
Co-ordinate and be a part of the maintenance, upgrades, and server OS patching
Participate in weekly team meetings
Technical Responsibilities:
Ensuring the infrastructure availability through use of proactive monitoring tools like Dynatrace, SolarWinds, XIO etc
Manage and Monitor alerts from various tools:
o HP One View
o IT Expert Monitoring Cloud
o Nasuni
o Backup Veeam/Cohesity
Prepare the documentations/KB articles
Handle Incident management within defined SLAs
Maintaining a log of all necessary information in a centralized location
Prepare and share various IT infrastructure reports
Support stakeholders during improvements, upgrades, and other maintenance activities as recommended and scheduled
Coordinate with vendors to resolve physical server and network issues
Education: Bachelors Degree.
Experience: 1-2.5 plus years of Network/Server monitoring in an ITIL environment with knowledge and awareness of Servers, Network Routers/Switches/Firewalls, DNS and DHCP and Security Patching
Work Location: Hyderabad
Shift Timings: 24*7 in Rotational shifts
The Team
At Deloitte, were all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.