UK CBS IT Hardware Asset Data and Tooling Supervisor Assistant Manager/T1
Deloitte Support Services India Private Limited
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Work youll do
Your primary responsibility will be to ensure high data integrity standards within our hardware asset tooling. This includes overseeing the hardware asset register data and supporting the strategic direction of the supporting tooling. You will collaborate directly with the hardware asset team and cross-functionally with teams providing data and tooling support.
We seek a highly organized individual with proven experience managing an asset register or similar database. Strong interpersonal skills and a process-driven approach, including the ability to implement new working practices, are essential.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss it with us.
Responsibilities
Diligent and analytical, the Hardware Asset Data and Tooling Supervisor will join our IT Customer Experience and Support Team, reporting to the Hardware Asset Manager. This role is crucial for maintaining high data integrity across the tooling.
The roles success will be achieved by the success metrics below.
- Maintain data accuracy and process adherence across teams contributing to the hardware asset register.
- Supervise end-to-end query resolution for data gaps.
- Support strategic goals by collaborating with the ServiceNow team to enhance tooling and improve data quality, automation, and insights.
- Identify and deliver continuous service improvement initiatives in hardware asset management by analyzing data insights and developing solutions.
- Develop and leverage data-driven insights to add value to the firm by optimizing refresh cycles, managing order volumes, and proactively identifying opportunities to enhance security and reduce risk.
- Deliver regular management reports (weekly/monthly) relating to hardware assets
Work with the other CES functional managers and Service Management leadership to help shape the direction of the CES, both locally and within the wider NSE team.
In this role, you will work with the USI Managers and UK Functional Managers and contribute to the strategic direction and vision to the UK Infrastructure service offering.
Support service performance manager for driving existing teams, train, and nurture high level support teams to enable continuous IT improvement in the domain including transformation of services, and maturing services and scaling.
Responsible for quality assurance and risk management procedures in all areas of work performed.
Participate in hiring, on-boarding, and training new team members.
The Team
At Deloitte, were all about collaboration. And nowhere is this more apparent than among our 2000+ strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Work shift Timings: 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM (8:30 AM to 5:30 PM UK Time)
Qualifications
Bachelor of Engineering / Bachelor of Technology
Essential:
- Experience in database oversight role in a blue-chip organization or similar.
- Essential to have had significant exposure to the daily running of a major and wide-ranging IT Operations function
- Strong communication skills with the ability to effectively present information articulately to both IT and other stakeholders
- Excellent analytical, numeracy and IT skills with a keen eye on the quality and integrity of data and how it flows throughout the business
- Exposure to HR, procurement, finance and associated IT business processes would be a significant advantage.
- Ability to manage tight reporting deadlines
- Structured and with ability to work effectively in a changing landscape
- Exposure to ServiceNow or similar tooling
Desirables: