User Researcher

Job Description

Senior Consumer / User Research (Quantitative & Qualitative)

Role Overview

We are seeking a seasoned Consumer / User Research professional to strengthen our local research capabilities and drive user-centric insights across digital and mobile experiences.

This role will focus on translating business and technical requirements into structured research strategies, leading end-to-end research projects, and enabling product teams with actionable insights that improve user experience and satisfaction.

Key Responsibilities

Research Strategy & Execution

• Develop and execute comprehensive user research strategies aligned with product and business goals
• Design research plans with clear objectives, scope, and timelines
• Conduct and manage qualitative and quantitative research including:
• Field visits and ethnographic studies
• User interviews and focus group discussions
• Surveys, desk research, and data analysis
• Ensure high research quality across all stages of the product lifecycle

User Insight & Experience Measurement

• Lead research initiatives such as:
• User segmentation and persona development
• Target user deep-dive studies
• Product and software experience exploration
• Concept testing, usability testing, and experience validation
• User satisfaction, experience measurement, and feedback studies
• Synthesize research findings into clear insights and recommendations

Stakeholder Communication & Influence

• Present research findings through well-structured reports and presentations
• Communicate insights effectively to cross-functional stakeholders including product, design, and business teams
• Advocate for user-centric decision-making and support implementation of research outcomes

Team Contribution & Capability Building

• Support and collaborate with local research teams on ongoing projects
• Contribute to continuous improvement by adopting new research methodologies and tools
• Actively upskill in emerging research techniques and technologies to add value to the organization

Required Qualifications

• 5+ years of experience in user or consumer research using both qualitative and quantitative methods
• Bachelors degree in Psychology, Sociology, Statistics, Anthropology, Marketing, Business, Economics, Information Technology, Management, or related fields
• Strong proficiency in English (written and verbal)
• Familiarity with a wide range of research methodologies, including:
• In-depth interviews and field research
• Focus group moderation
• Survey design and quantitative analysis
• Proven ability to drive research outcomes that influence product or business decisions
• Experience managing multiple research projects in fast-paced environments
• Strong ownership mindset, collaboration skills, and positive attitude

Preferred skills/ qualification

• Exposure to multicultural or international work environments
• Experience in digital, technology, or consumer-focused industries
• Prior experience supporting or leading small research teams
• Knowledge of additional languages beyond English
• Strong academic or industry collaboration exposure (e.g., universities, research bodies, innovation ecosystems)
• Portfolio showcasing 12 research projects demonstrating problem definition, methodology, insights, and impact