User Experience Manager

Job Purpose

To lead and elevate the end-to-end user experience of the offered products by driving design strategy, ensuring UX excellence across complex B2B workflows, and guiding a multidisciplinary design team to deliver intuitive, scalable, and business-aligned product experiences.

Roles and Responsibilities

• To design experiences of products and applications with a goal to create a positive impact on productivity and business value of every product.
• Own the User Experience for a large and complex B2B product, including planning & monitoring of activities & deliverables.
• Oversee the product deliverables that shall include Information Architecture, Task-mapping, adapt design based on Analytics & User feedback.
• Effectively present the concept to the business stakeholders, validate & translate their product expectations.
• Ensure that the UX deliverables are inline with the business needs and they are built considering the technology aspect.
• Take the product to next level beginning to implementation through R&D and by working closely with the team of interaction designers, visual designers, engineering team, quality assurance and product owners.

Required Skill Set

• Knowledge of technology, and its impact on the feasibility of design solutions, including the capabilities and limitations of web and mobile platforms.
• Managing and mentoring team of Researchers, Interaction Designers, Visual Designers, Graphic Designers with a focus on learning and growth.
• Creating and maintaining design systems to support various product lines with focus on consistency.
• Tracking and managing multiple ongoing projects across departments, with exceptional attention to detail.
• Conducting regular design reviews within the team.
• Ensuring that the UX team works seamlessly with Technical teams using Agile way of working.
• Being a design evangelist internally and externally.
• Working closely during the hiring of designers and bring in the right talent with various skillsets, as and when needed.
• Having hands-on experience with design tools, and a good understanding of design methods and processes.
• Awareness on B2B design patterns, and how to apply them in a variety of contexts.
• Working in collaboration with product owners, stakeholders in determining the business requirements and converting them into design opportunities.
• Communicating and evangelising the importance of User Experience and related practices across the organisation.
• Understanding of BFSI space can be an added value.
• Strong, creative, out of the box thinking. Open to exploring the evolving B2B/enterprise space.

Required Qualifications & Experience

• Bachelors to Advanced Degree in Technology/Design, or along with a Bachelors degree, relevant certification from a reputed design institute.
• 12-15 years of design experience with 5+ years in Enterprise/B2B industry.
• Should have worked in B2B space, with a good grasp on the nuances of enterprise UX way of working.
• Led and managed a team of at least 10 designers.