US Residential Mortgage Team lead

Job Description for TL

Objectives

TLs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Operations Manager, who will be the first point of contact for any issues, questions, or concerns. Lead a production team responsible for end-to-end TRID compliance operations, with specialization in Loan Estimate (LE) vs. Closing Disclosure (CD) comparisons, Change of Circumstance (COC) determinations and redisclosures, tolerance testing, and cure/refund processing within regulatory timelines

Key Result Areas (KRAs)

Leadership:

• TL to track daily /weekly and monthly production targets and volumes.
• Conduct daily and weekly meetings with the stakeholders to understand any deviation and opportunities for improvement.
• Work with production staff to acquire required documents and loan level transaction details and accurately capturing the production records
• Client coordination for query resolution & process updates.
• Examine loan package for accuracy and completeness and determine whether additional information may be required to make a calculation
• TL is responsible for maintaining constant process knowledge in the team.
• The ability to handle both people and process issues and streamline them.
• Responsible for maintaining and documenting all updates received from the business area.
• Will be a part of all the clients calls and will be responsible for updating the teams.
• Responsible for cascading / providing training on new updates to all team members.
• Responsible for conducting the knowledge check.
• Responsible for suggesting and driving process improvements.
• Should have multi-tasking skills as a Trainer / QC / Processor and will conduct refresher training / handle Quality sessions on a need basis.
• Monitor and coach underperformers to improve their quality and efficiency.
• Address and ensure resolution on all process related queries of the team members
• Conduct process training for new joiners.
• Support team members with their process queries.
• Perform internal audits.
• Draft process SOPs.
• Manage process update trackers.

Qualification:

• Graduate any discipline
• 6 - 8 years of experience in BPO, U.S Mortgage/ Data Processing background.
• Minimum of 1 years in the Team Leader role.

Skill Sets

• Strong leadership skills and ability to manage one or more SMEs.
• Strong knowledge of TRID And other mortgage documents
• Proficiency with MS Excel, MS Word, PowerPoint, process tools
• Must be detail oriented, organized and work efficiently under pressure.
• Good interpersonal skills
• Good written and verbal Communication skills
• Analytical and good judging skills
• Ability to grasp and learn quickly
• Ability to coach
• Self-motivated
• Ability to plan
• Should be able to prioritize the daily work
• Flexibility to work in different shifts
• US Mortgage Certification will be a value add.

Notice Period:0 to 30 days