US Onboarding Manager

GBS Operations Manager

Location: Hyderabad, Telangana

Work Shift: Night Shift (5:30 PM - 2:30 AM IST/6:30 PM - 3:30 AM as per DLS)

Employment: Full Time

Skillset : ( must have ) : US onboarding, BGC, i9, E-verify, Payroll and post-onboarding experience.

The Talent Experience Specialist - Onboarding is responsible for guiding pre-identified qualified candidates through the Payroll Solutions onboarding process. This person will be responsible for effectively managing the talent onboarding experience, guiding them through a successful orientation including welcome correspondence, legal forms, TAPA, compliance and I9 documents.

Additional responsibilities will include:

Onboarding communications written, calls and text (utilizing standardized templates where applicable)

Ordering and managing required screenings

Managing VMS activity where applicable

Tracker Management documenting in real time

Managing eVerify and I9 compliance process with 100% accuracy

Proactively communicating with the talent and clients/internal partners during the onboarding process

Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLAs Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk, geographic location, minimum wage and scope

Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all O&A details Education

High school diploma or equivalent required / Associates or Bachelors degree preferred

Work Experience

Minimum 8 year experience in payroll operations/HR/staffing/customer service required

Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus Knowledge, Skills, and Abilities

Strong customer focus and customer service skills

Basic Payroll knowledge to include federal, state, county, city regulations pertaining to overtime, sick accruals/pay, civic obligations, paid time off, and taxes

Proficient with Microsoft Office tools including Word, Excel, PowerPoint

Proficient with the Google environment including Gmail, Docs, Sheets and Slides

Excellent organizational, time management skills, verbal, and written communication skills

Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

Possess strong problem solving skills

Detail oriented with a concern for continuous improvement

Ability to multi-task, prioritize and manage time effectively

Supervisory Responsibility Provides guidance, leadership, or training to other employees (no direct supervision)

No supervisory responsibility

Directly responsible for supervising non-exempt, clerical, or office administrative personnel

Directly responsible for supervising exempt, professional, or technical employees

Directly responsible for supervising supervisory/managerial employees

Organizational Structure:

Job Title this position reports: Team Lead (Sr)

Job Titles directly reporting to this position: N/A

Job Titles indirectly reporting to this position (e.g. Titles reporting to position's subordinates): N/A KPIs for Promotion to Talent Experience Specialist II:

95% compliance rating (I9s, Screenings, Background Checks, Customer-specific documents) for a minimum of most recent two consecutive quarters

Time to Hire within 5 days without background check; 10 days with background check

Successfully complete at least three of the preapproved leadership activities as discussed in Great Conversations

Tenure At least 12 months tenure in role and/or Manager recommendation

Additional Responsibilities for Talent Experience Specialist II:

Assist with training, mentoring, and onboarding new hires

Own tools, resources, and central repository items i.e. templates, microsites, autocrat, etc. KPIs for Promotion to Sr Talent Experience Specialist:

95% compliance rating (I9s, Screenings, Background Checks, Customer-specific documents)

Time to Hire within 5 days without background check; 10 days with background check

Successfully complete at least three of the preapproved leadership activities as discussed in Great Conversations

Tenure At least 24 months tenure with Randstad and/or Manager recommendation

Demonstrated Leadership ability as evidenced by coaching and monitoring calls and email correspondence for quality assurance, serving as a mentor, showcasing initiative in continuous improvement efforts, escalation calls, etc.

Additional Responsibilities for Sr Talent Experience Specialist:

Assist with training, mentoring, and onboarding new hires

Own tools, resources, and central repository items i.e. templates, microsites, autocrat, etc.

Serve as SME and demonstrate ownership of varying duties i.e. Job Shadow Program, Mentor Program, Billing Processes, Engagement, UI Testing, etc.

Work closely with Team Lead to create and maintain resources, documents, and best practices

Participates in creating, documenting and delivering content to new employees as well as refresh training to current staff when requested