US BGV Specialist

Job Description

Job Description:

The responsibilities for this person will include:

• Working on Background verification process for US
• Coordinating with vendor to complete the BGV of employee.
• Coordinating with employee to get the verification done.
• Triggering the new checks for the candidates
• Keeping track of candidates so they have smooth BGV.
• Document collection & Scanning documents and uploaded the same in internal portal.
  
  

Qualifications: 

• Postgraduate with at least 1+ years of relevant experience
• Excellent communication skills
• Proficiency in MS Office Suite; Exposure to Project Management and experience in working on MS Excel database.
• Global Exposure and experience in multi-tasking

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Job Description:

The responsibilities for this person will include:

• Working on Background verification process for US
• Coordinating with vendor to complete the BGV of employee.
• Coordinating with employee to get the verification done.
• Triggering the new checks for the candidates
• Keeping track of candidates so they have smooth BGV.
• Document collection & Scanning documents and uploaded the same in internal portal.
  
  

Qualifications: 

• Postgraduate with at least 1+ years of relevant experience
• Excellent communication skills
• Proficiency in MS Office Suite; Exposure to Project Management and experience in working on MS Excel database.
• Global Exposure and experience in multi-tasking

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver