::URGENT OPENING:: Zendesk Integration/ Migration Specialist

Employment Type: Contract (6 Months)

Experience Required: 2+ Years

Location: Remote

Notice Period: Immediate- 30 days

Job Overview

We are seeking a Salesforce Service Cloud to Zendesk Migration Specialist who can support the

end-to-end migration of customer service operations from Salesforce Service Cloud to Zendesk.

The ideal candidate will have hands-on experience with Zendesk implementation, customization,

and configuration, along with a strong understanding of Salesforce Service Cloud architecture to

ensure a smooth migration of workflows, tickets, knowledge base, and integrations.

This role requires involvement across the entire lifecycle including solution design, migration

strategy, development, configuration, and deployment support.

Key Responsibilities

Lead and support migration activities from Salesforce Service Cloud to Zendesk.

Analyze the existing Salesforce Service Cloud setup including workflows, automation,

ticketing structure, and integrations.

Design and implement Zendesk architecture and solution framework based on business

requirements.

Configure and customize Zendesk features such as:

o Ticketing workflows

o Triggers and automations

o Macros

o SLA policies

o Knowledge base (Zendesk Guide)

Perform data migration including tickets, customer data, and historical records.

Build or assist with API integrations between Zendesk and third-party systems.

Ensure data integrity and minimal downtime during migration.

Collaborate with stakeholders, support teams, and technical teams during implementation.

Provide post-migration testing, validation, and support.

Required Skills & Experience

Minimum 2+ years of experience in customer support platform implementation.

Hands-on experience with Zendesk implementation and configuration.

Good understanding of Salesforce Service Cloud architecture and capabilities.

Experience in platform migration or system transformation projects.

Familiarity with:

o Zendesk APIs

o Workflow automation

o Ticket lifecycle management

Experience in solution design and technical documentation.

Ability to work independently in a remote distributed environment.

Preferred Skills

Prior experience in Salesforce to Zendesk migration projects.

Knowledge of REST APIs and system integrations.

• Experience working in customer support operations or CX platforms.