Urgent Hiring - IT Vendor Governance – Contracts & SLA

About Intellismith

At Intellismith, we power digital transformation for enterprises while closing the skills gap across India. Since 2019, weve delivered innovative HR solutions, technology resource outsourcing, and talent acquisition for leading brands in BFSI, IT, and emerging industries. Our expertise extends from scalable cloud services and AI-powered automation to secure, enterprise-grade IT solutions. But our vision goes beyond technologywere committed to building Indias future workforce. Our state-of- the-art skilling and assessment platform connects young talent to industry-relevant training, bridging the gap between education, employability, and high-impact careers.

Why choose Intellismith?

- Proven partner for enterprise digital transformation and IT modernization

- Leading provider of technology outsourcing solutions in India

- Mission-driven company driving skills development and workforce readiness

- Collaborative, growth-focused teams across Noida, Chennai, Mumbai, and Bangalore

Core Services:

- Enterprise Technology Solutions (Cloud, AI, Automation, Security)

- HR Outsourcing and Recruitment

- Training & Assessment Platform

- Domain-Specific Skilling for BFSI, IT, and more

As a leading outsourcing partners, we are hiring an IT Vendor Governance Contracts & SLA to work on a project for our client, which is the largest provider of telecoms and mobile money services in 14 countries spanning Sub-Saharan, Central, and Western Africa.

Purpose of role:

To manage post-contract activities by governing IT vendors, ensuring SLA adherence, handling contract clauses, and driving end-to-end vendor and contract lifecycle governance after contract sign-off.

Job Details:

• Experience: 26 years of relevant experience in end to end contract lifecycle
• CTC Bracket: Competitive, aligned with industry standards
• Qualification: BE / B Tech / MCA / BCA / MTech.
• Location: Gurugram (WFO - 5 days)
• Notice Period: Immediate to 15 days (Candidates with notice period of less than 30 days are preferred)

Skills Required:

• IT Vendor Governance & Partner Management
• Post-contract management (after contract signature)
• SLA definition, tracking & breach management
• Contract clause review & RFP exhibit understanding
• Issue resolution & stakeholder coordination
• Strong communication, documentation & reporting skills

Roles & Responsibilities:

• Manage end-to-end vendor governance after contract signing
• Ensure adherence to contract terms, SLAs, and KPIs
• Track SLA performance, identify breaches, and drive corrective actions
• Review contract clauses, RFP exhibits, and service obligations
• Conduct regular governance reviews and close action items
• Resolve vendor issues, conflicts, and escalations in coordination with stakeholders
• Prepare and share monthly performance and SLA reports
• Support audits and ensure closure of observations related to vendor contracts

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