Urgent hiring for the role of a Supplier Account Management/ Retention&Renewal Sales role/ Loc: Mumbai/Sal: upto 8lpa

HI Folks,

We are currently hiring for the role of a Supplier Account Executive for a leading firm based in Mumbai

Role-Supplier Account Executive

Loc: Andheri

Shift: Night Shift with weekend off

Shift timing- 7.30pm to 4pm (U.K Shift)

Salary range Max upto 8lpa

Minimum Exp: 3yrs plus

Notice Period: immediate or 15days will do

Reports to: Customer Growth Manager (or other relevant titles as the role may evolve over time)

Skills: B2B/Saas Environment /CRM Sales/Retention

Travel Requirements: Travelling may be required.

6months Contractual Job

Results & Responsibilities:-

REVENUE

Convert qualified leads into paying customers

Sell Achilles products and services to supplier organisations

Conduct outbound sales calls and manage opportunities through to close

Cross-sell and upsell to maximise revenue

Achieve monthly, quarterly, and annual sales targets

Meet daily activity KPIs (calls, talk time, follow-ups)

Support buyer-led onboarding campaigns

Manage annual subscription renewals for assigned accounts

RETENTION

Build strong relationships with supplier customers

Understand customer needs and recommend appropriate solutions

Proactively review accounts to maximise value from subscriptions

Promote platform usage through insights and reporting

Maintain high levels of customer satisfaction and retention

Manage win-back of lapsed supplier subscriptions

DATA QUALITY

Work with Data Validation teams to resolve incomplete or missing supplier data

Track expiring documents and support timely updates

Maintain accurate records in CRM systems (MS Dynamics)

Create and update customer profiles, pipelines, and contact logs

Update and maintain customer details and account records using in-house applications

RELATIONSHIP MANAGEMENT

Maintain regular contact with customers throughout their subscription

Making outgoing calls and responding to incoming queries in a timely fashion

Highlight issues from Supplier adoptions and escalate to Buyer Account Management

Hitting average daily KPIs (both in terms of calls and minutes)

Provide first-line support to customers on system, issues & queries; resetting passwords, providing guidance on

system usage, and escalating issues to IT or the Customer Success Team as necessary.

Familiarise self with buyer and supplier organisations through research and team collaboration

TEAM

Attend monthly team meetings to discuss issues, suggestions, and improvements

relating to the running of the sales team.

Take part in morning huddles to review previous day and to set daily objectives

To work within a framework of corporate standards and policies.

Develop new skills through attendance at formal training, participating in group

workshops, and undergoing coaching with experienced agents

P E R S O N S P E C I F I C A T I O N

Competencies:

DRIVE & MOTIVATION

Addresses multiple demands without losing focus or energy

Increases efforts in the face of difficulties or obstacles and recovers quickly after

setbacks

Remains calm and focus during stressful or challenging situations, concentrates

only things they can control or influence

Encourages others during challenging times with their positive, can-do attitude

INFLUENCING

Successfully employs more than one influencing strategy or tactic when trying to

persuade others

Effectively employs bold, unusual, or dramatic steps to persuade and convince others

Rehearses or role-plays conversations or presentations to get feedback on their

intended approach

Anticipates the effect of their approach on others

CUSTOMER FOCUS

Uses communication styles that are appropriate to the needs and interests of

customers and stakeholders

Proactively identifies repeated problems or barriers to customer service and takes

steps to resolve these

Asks questions to gain a clear understanding of customers problems or complaints

Keeps customers informed of progress

ACHIEVING RESULTS

Plans and structures own work to achieve agreed objectives

Strives to deliver within agreed deadlines

Thinks carefully about how to make the best use of their time

Balances quality standards with the need to meet deadlines

Is committed to delivering understanding customers, delivering outstanding value

and giving them a great experience

SUPPORTING COLLEAGUES

Treats others with respect, fairness, and consistency

Makes time available to help others when asked

Uses their skills and knowledge to make things easier for others

Thinks about the impact of their own work and performance on others in the team

Knowledge

Strong working knowledge of Microsoft Office applications, particularly:

Excel (data tracking, reporting, basic analysis)

Outlook (professional email communication with global customers)

PowerPoint (customer-facing or internal presentations)

Comfortable working with CRM systems (MS Dynamics preferred)

Structured selling knowledge preferred but not required

Sector knowledge preferred but not required

Excellent spoken and written English communication skills, with the ability to engage confidently and professionally with supplier customers across US, Canada, UK, and other Western markets

Strong ability to adapt tone, language, and messaging when communicating with international customers ensuring cultural sensitivity and clarity

Comfortable handling sales conversations, objections, renewals, and customer queries with global suppliers over calls, emails, and virtual meetings

Able to explain products, processes, and next steps clearly and persuasively, both verbally and in writing Experience

Experience in account management, sales, or customer service, Retention & renewal roles preferred

Experience working with Mandarin-speaking customers strongly preferred

Experience in SaaS, subscription-based, or B2B environments is an advantage

Qualifications

Bachelors degree in business, Commerce, Marketing, Economics, or a related field preferred

Equivalent relevant work experience will be considered in lieu of formal qualifications

Professional sales or account management training (e.g. structured selling, customer success, or relationship management programs) advantageous

Skills required

• Excellent spoken and written English, with confidence engaging suppliers across US, Canada, UK, and other Western markets
• Strong sales, account management, and objection-handling skills in a B2B/SaaS environment
• Proficient in Microsoft Excel, Outlook, PowerPoint, and comfortable using CRM systems (MS Dynamics preferred)
• Ability to adapt communication style culturally and professionally across global customers
• Comfortable handling sales conversations, objections, renewals, and customer queries with global suppliers over calls, emails, and virtual meetings

Job role summary

• Manage and grow a portfolio of supplier accounts, driving revenue through new sales, renewals, upsell, and retention
• Act as the primary point of contact for suppliers, ensuring strong relationships, satisfaction, and data quality
• Work closely with sales, data validation, customer success, and audit teams to deliver a seamless supplier experience

Interested candidates kindly share your cv at Khushi@shunyatattva.co.in or whts up at 9869200181

Regards,

Khushi Rane

Hr Manager- Human Resources

Shunyatattva Management Consultant

khushi@shunyatattva.co.in

9869200181