Urgent hiring for Team Manager/Location-Pune/WFO/Need candidates from International BPO Exp/UK Shift/Salary-Upto 12lpa

Job Title: Team Manager (Contract)

Location: Pune

CTC: Up to 12 LPA

Qualification: Graduation Mandatory

Job Summary

We are hiring Team Managers (Contract) to lead and manage teams within an international voice process. The ideal candidate will have prior experience in team handling, performance management, and delivering on key operational metrics.

Key Responsibilities

• Manage day-to-day team operations and ensure delivery of KPIs, SLA, CSAT, AHT, and quality metrics
• Drive team performance to meet TAT targets and compliance standards
• Conduct team coaching, mentoring, and performance reviews
• Handle PCA (Process Corrective Actions) and continuous improvement initiatives
• Manage roster planning and workforce allocation
• Ensure high levels of client satisfaction and process adherence
• Identify areas of improvement and implement process enhancement strategies.

Requirements

• Experience: 12 years in Team Handling / Team Management (International Voice Process)
• Strong communication and leadership skills
• Experience in managing operational metrics (KPI, SLA, CSAT, AHT)
• Exposure to workforce management and roster planning
• Ability to handle performance management and team engagement.

Interested candidates please share resume on neha.a@shunyatattva.co.in or Whatsapp on 7208069100