Unit Patient Experience Management

About Us:

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 49 hospitals across 24 cities with 12,000 beds, a talented pool of over 11,600 doctors and an employee strength of over 34,000.

Location: Yeshwanthapur, Bangalore

What Youll Do:

• Drive the 8 Service Programs and key patient-experience initiatives in coordination with all clinical and support departments.
• Build a culture of empathy and service excellence through focused training on communication and patient-centric behaviors.
• Monitor patient feedback across all touchpoints, analyze trends, and implement RCA/CAPA for service improvement.
• Lead patient engagement activities, ensure compliance with NABH standards, and maintain documentation on patient rights and grievance redressal.
• Implement process improvements to enhance patient flow, service quality, turnaround times, and overall experience consistency.
• Strengthen collaboration with nursing, housekeeping, F&B, and administrative teams to ensure seamless service delivery.
• Ensure brand standards through consistent service audits, frontline coaching, and cross-departmental alignment.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment