| Job Description – GOSC Training Team Lead |
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| GOSC Training team is accountable for the overall Training delivery and governance along with other strategic learning initiatives that impact the enterprise. The Unit Manager will be responsible to design and deliver learning solution, training support on various aspects including Process Training, Communication, Technical Skills and inducing new strategies in the systems. |
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| - Responsible for Planning, Scheduling, Execution and governing Training practices
- Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.)
- Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress, find solutions
- Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
- Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
- Partner with operation teams to address training needs & review for effectiveness through planned review meetings
- Participate in and lead organizational initiatives like CMMI etc.
- Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
- Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency
- Responsible for the certification and productivity of new trainers / SMEs
- Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
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Knowledge, Skills and Abilities |
| - Graduate or PG in any discipline
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| - Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment
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Knowledge and skills (general and technical) | Technical skills: - - Should be proficient in Ms Office, Analytical and Problem-Solving skills
- Highly proficient at PowerPoint including training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
- Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
- Understanding and work experience of CMMI (will be a plus)
Soft Skills : - - Excellent Communication and Presentation skills
- Must be able to facilitate training sessions
- Ability to actively listen for explicit and implied meaning
- Ability to work both independently and as a team player
- Lead discussions and influence decisions during stakeholder meetings
- Flair to learn new skills, technologies towards functional improvements
- Demonstrate willingness to take up new opportunities and challenging projects
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Other Requirements (licenses, certifications, specialized training – if required) | - TTT or training related certification
- Instructional Design Certification (will be a plus)
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About CompanyMetLife, Inc. is a leading global provider of insurance, annuities, and employee benefit programs. Founded in 1868 and headquartered in New York City, MetLife serves individuals and businesses in over 40 countries. The company is especially known for life insurance, health insurance, retirement planning, and investment solutions. With a long-standing history of financial strength and innovation, MetLife is one of the largest life insurers in the world. Services you might be interested inOne-Shot CampaignReach out to ideal employees in one shot! The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral). |
