Unified Communication - Technical Support Engineer

What success looks like in this role:

Job Description: Candidate should have in-depth knowledge of Unified Communication and Collaboration (UCC) in Cloud based platform like Microsoft Teams and Zoom. Candidate will be responsible providing Tier2/3 Support for UC and assisting with advanced troubleshooting.

Technical Expertise:

• Should have strong hands-on experience in Complex Enterprise Unified Communication platforms.

• Should be able to provide Tier2/3 support for all UC related issue. The Candidate should be able provide technical troubleshooting to diagnose and resolve complex issues related to SIP, RTP, VoIP, Direct Routing, Operator Connect and UC Application.

• Should have knowledge to perform packet analysis and debugging using tools like Wireshark, SIP Tracing and logs analysis to identify and resolve technical problems

• The candidate should be able to reproduce issues in test environment to validate solution and escalate to vendor when necessary.

• The Candidate should be able to test and validate new feature/firmware before rolling out globally.

• Should have large-scale network design skills defining dial plans, call control customizations and global infrastructure

• Should be able to understand the large Enterprise environment and be able to demonstrate a road map for successful migration from one platform to another.

• Should have experience to work on multiple geographies and familiar of telecom regulations of various countries.

• Able to stretch and work in multi-geographic environment

• Strong knowledge of Microsoft Teams, SharePoint and OneDrive.

• Should be well verse with Microsoft PowerShell.

• Understanding of Service offering from various carriers related to SIP trunking, BYOC SIP trunk and Direct routing.

• Should have good understanding to configure Call queue and Auto attendant and troubleshoot any related issues.

• Should have good understanding of E911 design for VoIP environment.

• Strong experience in installation and configuration of at least one Avaya /Ribbon / AudioCodes SBC in UC environment

• Should have experience to configure carrier IP trunk with SBC’s.

• Should be familiar in platform upgrade, SBC firmware upgrade and security management.

• Experience in installation and configuration of Teams Room/Zoom Room Solution as well as UC endpoints like desk phone, panel, dis-lay, etc.

• Advanced level understanding of meeting room technologies from leading vendors like, Cisco, Poly, Logi, Crestron etc.

Behaviour Expertise.

• Highly proficient listener & consultative sales style with the ability to shape customer thinking

• Excellent communications skills in verbal, written and presentation forms at senior levels

• Acute attention to detail & organization

• Energetic and creative with an upbeat, positive attitude

• A team player who works well with others, who has strong influencing skills, and is creative and entrepreneurial

• Significant, proven and demonstrable Telecom industry experience.

• Effective in fast decision-making, problem solving and influencing others

• Self-learner, able earn new concepts easily and quickly

• Take initiatives and continuously investigate ways to improve

• Experience trouble shooting and problem resolution skills in working with complex networks

• Strong data analytical skills

#LI-SP2

You will be successful in this role if you have:

BE/BTech degree and 8+ years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.