Umbrella Support || 4 to 6 Year || Bangalore
Capgemini
2 - 5 years
Bengaluru
Posted: 4/16/2025
Job Description
Job Description
Minimum
Qualifications
• You have achieved a bachelor's degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2+ years of customer facing experience in network/IT support.
• Have a real passion for supporting network security products.
• Experienced at solving sophisticated networking issues and have a superb grasp of fundamental networking.
• Strong verbal and written communication skills, and you are skilled in answering customers’ technical inquiries.
• Desire to expand your skills, move into new areas. Diligent and analytical.
• Comfortable problem solving via both phone and email.
• Hold a CCNA (R&S or Security) certification or have equivalent work experience. Desired Skills
• Familiarity solving and understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products
• Experience in high level Wireshark analysis
• Web Proxy support experience
• Familiarity with Firewall, ISE or VPN
• Familiarity with Zendesk, JIRA
• Ability to prioritize and work responsibly with or without direct supervisionJob Description - Grade SpecificFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Skills (competencies)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).