HR Services Admin - Leavers & Lifecycle and Transactions and references - Analyst - Deloitte Support Services India Private Limited
Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services Administration comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will support the HR Services for the UK geography of the North & South Europe (NSE) Firm. The primary function of the role is to deliver customer centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.
Work youll do
As a part of this team, you will be involved with the following:
Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:
Transactions and References team related to generating references letters like employment reference, VISA reference, Tenancy reference etc. and updating SAP records for employee lifecycle events like promotions, salary changes, bonus payments, employee benefits, etc.
Leavers and Lifecycles team support for employee exit related transactions like voluntary and involuntary exits, retirements etc. and lifecycle requests like Paternity leave, Career Break leave, Military leave, Jury service etc.
SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.
Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.
Provide a customer focused experience through the timely and accurate completion of activities and queries.
Provide high quality written advice and guidance on a range of queries.
Record and maintain accurate activity information tracking through to timely closure.
Operate utilising software such as ServiceNow to give the best experience for our new joiners.
Escalate more complex queries to the Assistant Manager.
Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system.
Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.
Take responsibility for keeping up to date with Deloitte HR policy and process developments.
Support other HR Services Administration teams when needed, and liaison with other Practice Support Services teams as appropriate.
Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times.
Work Location: Hyderabad Shift Timings: 2 PM to 11 PM
The team
The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
Any Graduate degree with 1-3 years of relevant work experience
HR administration experience
Experience of the core Microsoft Office package