T&T- Customer-Marketing & Commerce-Senior Manager | Adobe Marketo | Delhi |

Your potential, unleashed.

Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where youll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where youll find unrivaled opportunities to succeed and realize your full potential.

The Team
Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannotnow leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows.Learn more about Digital

Work youll do


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Role: Sr Manager
Location: Delhi
Education: Graduate
Exp: 10+ years.



10+ years in marketing automation and operations, with 4+ years leading Marketo teams for global B2B/B2C organizationsDeep expertise in designing, executing, and optimizing Marketo programs, including campaign flows, lead scoring, lifecycle models, and personalization strategiesLed multi-functional teams and collaborated with platform, sales, and analytics teams to align marketing automation with business goals
Experience developing operational frameworks including preference centres, data normalization, compliance governance, and campaign QA
Hands-on with native integrations with Salesforce, MS Dynamics, and API-based custom solutions and integrations
Strong understanding of segmentation, privacy regulations (GDPR/CCPA), and multi-channel campaign best practices
Marketo Certified Expert with excellent stakeholder management and a track record of scaling automation maturity across teams
Lead, develop, and coach a high-performing team of Marketo Experts
Empower team members to meet their revenue targets through deep collaboration, strategic consultation, and insight generation.
Deliver revenue targets through the development, management, execution, and optimization of Marketo programs, assets, workflows, and triggers
Consult stakeholders on audience strategy, message and content alignment, segmentation, privacy, and data governance across paid and owned channels
Responsible for adhering to and communicating automation best practices including email formatting, list management, optimization, data quality, hygiene, and troubleshooting
Ensure delivery of best-in-class communications, with a strong eye for user experience, user journey, and product alignment
Ensure flawless execution of programs for all marketing assets such as emails, landing pages, and automation workflows. Partner with Platform Ops and Lead Management to optimize the lead generation engine.
Deep technical knowledge of Marketing Automation (Marketo Certified Expert preferred) and CRM tools to execute, troubleshoot, and track demand gen campaigns
Strong interpersonal skills to build rapport with Marketing, Web, Data, Sales, and IT to drive results and lead adoption through collaboration within cross-functional teams
Possess best practices insights regarding email campaigns, nurtures, list management, data quality, optimization, privacy, etc. Experience building, executing, and tracking multi-channel (organic and paid) marketing programs
Experience leading end-to-end execution of projects/programs
Extreme ownership of results and projects, as an individual and a team unit Data-driven mindset and practice with a desire to learn and grow
Effective communication, presentation, and documentation skills
Exceptional ability to manage deadlines and priorities
Partner with Reporting & Analytics for actionable business insights
Lead campaign intake/management and ownership of QA process/governance
Track weekly project capacity, velocity, and accuracy
Provide day-to-day operational administration



How youll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.Explore Deloitte University, The Leadership Centre.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose:To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the

Communities in which we live and workalways striving to be an organization that is held up as a role model of quality, integrity, and positive change.Learn more about Deloitte's impact on the world

Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area youre applying to.Check out recruiting tips from Deloitte professionals.