T&T - Customer - Sales & Service - Analyst - Salesforce - Pune

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where youll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where youll find unrivaled opportunities to succeed and realize your full potential.

The Team
Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities.Learn more about Salesforce Technology Practice

Work youll do

As a Analyst in our Consulting team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. Youll:


Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
Develop solution using Salesforce configure and customization features.
Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
Applies awareness of global trends to address client needs and enhance recommendations
Understands the impact of emerging technologies on relevant functions and processes


Qualifications


Prior experience in Salesforce mandatorily.
Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
Knowledge on Heroku and e-commerce will be a plus.
Ability to understand requirements and prepare effort estimates and overall system design.
Should have managed clients and lead a multi member team on the last few projects.
Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
Aware of implementation best practices on Force.com platform and Salesforce.
Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
Handling a team and also responsible for client deliverables.


Eligibility criteria and requirements:


Extensive experience in solution design, client management, client demo, conducting design & development workshops
2 to 3 years of relevant experience in management or consulting oriented environment.
At least 1 end to end SFDC implementation experience in India or globally
Graduate degree (Science or Engineering) from premier institutes
Willingness to travel for short and long term durations




Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, Consultant across our organization:


Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
Identifies and embraces our purpose and values and puts these into practice in their professional life.
Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.