T&T - Customer - CS&D - Manager | TMT | Delhi

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The Team
Deloittes Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Job Description
Consultant/Senior Consultant/ Manager Customer Strategy and Applied Design
Job Responsibilities:
We are looking for a Consultant/Senior Consultant/Manager for Customer Strategy and Applied design focused on Strategy & Operations. The role involves responsibility for leading a discrete work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. The key focus sectors would be TMT organizations.
For instance, on a Strategy project for a telecommunication company, focused on recommending strategies for revenue uplift involving conducting primary/ secondary research, analyzing competitor landscape, strategies, pricing models and market share, deep dive analysis on selected KPIs, data analytics, building a financial model to estimate potential revenue and costs under different scenarios, identify key regulatory considerations and partnership opportunities, developing go-to-market strategy and presenting findings/ recommendations to the clients leadership teams. The extent of analysis, hands-on implementation expected varies from case to case, and depends on the size of the team and scope of the project.
The responsibilities can include:

Build and maintain a solid understanding of the client's business objectives and processes to become a trusted advisor for all issues related to business strategy, operations, performance, revenue generation and cost optimization.
Develop/define & implement strategic programs to enhance business penetration & increase revenues for the client, or rationalize costs.
Identify and make recommendations for actions to improve business performance and drive incremental revenue.
Working with internal teams, and clients to develop and implement long term and short term engagement objectives and work plan
Thinking through a solution lens and working with client and Deloittes teams to deliver engagements

Leading small client and internal teams to understand, design, enhance, confirm and deliver objectives of the engagement

Working in alignment with the internal and client team to ensure a streamlined delivery model with seamless integration of the final deliverable across modules
Communicating, analysis, recommendations and status updates in both written and oral communication with internal and client leadership
Report writing and preparation of final deliverable
Assisting seniors in responding to client requests, RFPs and problem statements with proposals
Building the relationship between Deloitte and the clients project team

Job Qualifications:
Successful candidates will have a degree from a top-tier MBA, Engineering, BBA or B.Com. Program, have 0-1 years (C), 3+years (SC), 8+years (M) of relevant business experience, and the ability to meet each of the following criteria:

An entry level (C) or expert level of knowledge (SC or M) in telecom business, operating model, product & pricing strategies, marketing, sales-distribution, and data analysis techniques
A strong and demonstrated interest in consulting specially in thinking through large and complex engagements
Background or experience (through coursework or employment) in TMT organization (optional for freshers)
Excellent academic credentials for both undergraduate and graduate coursework
Outstanding interpersonal and communication skills, both written and verbal.
Leadership qualities, project management skills, and the ability to mentor
Willingness and ability to take initiative and learn independently
Candidates from all academic backgrounds are encouraged to apply

Willingness for long term international or domestic travel
Personal Qualities Valued:

Passionate in participating and working on complex engagements and opportunities
Intellectually powerful and agile: curious, rigorous, and creative
Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions
Comfortable with working on difficult issues where there can be no definitive right answer; patient in the face of uncertainty, complexity and ambiguity
Capable of working on multiple, overlapping tasks in a fast-paced environment
Able to take initiative and make things happen with moderate supervision and guidance


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