TrustArc Analyst & Platform Admin

Job Title: TrustArc Analysts & Platform Admin (Web & Marketing IT)

Location: Bangalore, KA

Position Overview:

Johnson Controls is seeking an experienced and knowledgeable TrustArc Analysts & Platform Admin to ensure ongoing compliance with GDPR, CCPA, and other privacy laws, while managing and leveraging TrustArc as a key platform to achieve this goal. The TrustArc Analysts & Platform Admin will play a key role in overseeing the management and execution of privacy and data protection initiatives using the TrustArc platform. This individual will be responsible for ensuring compliance with GDPR, CCPA, and other relevant regulations for a large-scale, global operation with hundreds of public-facing domains. The ideal candidate will have hands-on experience with the TrustArc platform, a solid understanding of privacy regulations, and an ability to effectively collaborate with cross-functional teams to implement and monitor compliance programs.

Key Responsibilities:

1. Administer and maintain the TrustArc platform, ensuring it is fully configured, up-to-date, and effectively supporting data privacy and compliance initiatives for all external/internal facing domains.

2. Lead the implementation and monitoring of GDPR, CCPA, and other privacy regulations using the TrustArc platform, ensuring that global domains remain compliant.

3. Conduct regular audits of global domains to identify compliance gaps and risks related to privacy regulations.

4. Manage and maintain TrustArc’s privacy assessments, data subject requests (DSRs), vendor assessments, and other privacy-related workflows.

5. Provide guidance to internal teams on TrustArc’s functionalities and best practices for data protection and privacy compliance.

6. Collaborate with IT, Legal, Security, and Product teams to assess privacy impact and maintain compliance across all digital channels.

7. Assist in the creation and maintenance of privacy documentation and reports for all internal/external domains, ensuring that all records are kept up-to-date and readily available for audits or legal inquiries.

8. Drive the successful implementation of new privacy features within TrustArc to support evolving global privacy requirements.

9. Stay current with privacy law changes (GDPR, CCPA, and others) and recommend updates or improvements to processes and systems.

10. Troubleshoot and resolve technical issues within the TrustArc platform and provide technical support to the privacy team and other stakeholders.

11. Support the creation and delivery of internal training sessions to educate employees on data privacy best practices and TrustArc usage.

Qualifications:

1. Bachelor’s degree in Marketing, IT, Business Administration, or related field.

2. Should have a track record of working as a TrustArc Administrator or in a comparable role responsible for overseeing privacy compliance initiatives within large, multinational organizations. This experience demonstrates the ability to navigate complex regulatory environments and implement compliance frameworks across various jurisdictions.

3. An in-depth understanding of key privacy regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), is critical. This knowledge ensures that the administrator can effectively manage compliance efforts and advise the organization on best practices in data privacy, as well as adapt to changes in the regulatory landscape.

4. Holding privacy-related certifications, such as the Certified Information Privacy Professional/Europe (CIPP/E) or Certified Information Privacy Manager (CIPM), indicates a commitment to professional development and a solid understanding of privacy principles and practices. These credentials can enhance the administrator's credibility and expertise in managing privacy compliance

5. The ability to oversee web platforms and applications that serve diverse populations and operate in multiple languages is essential. This involves ensuring that privacy notices, consent forms, and user communications comply with local regulations in various languages, accommodating the needs of international users while maintaining compliance.

6. Proficiency in utilizing the TrustArc platform for conducting data privacy impact assessments (DPIAs), managing user consent, and assessing the privacy risks associated with third-party vendors is crucial. This expertise enables the administrator to leverage TrustArc's tools to streamline compliance processes and enhance the organization’s privacy posture.

7. Technical acumen is necessary to effectively configure the TrustArc platform to meet the organization's specific privacy needs. This includes troubleshooting issues that arise within the platform and optimizing its performance to ensure that it functions efficiently and effectively supports compliance efforts.

8. The administrator should have practical experience in performing privacy audits and risk assessments to identify potential vulnerabilities in data management practices. Conducting PIAs allows for the evaluation of how new projects or initiatives may impact user privacy, ensuring that privacy risks are addressed proactively.

9. Strong verbal and written communication skills are essential for effectively conveying complex technical information about privacy compliance to stakeholders who may not have a technical background. The ability to break down jargon and present information clearly is vital in fostering understanding and collaboration across departments.

10. A keen eye for detail is crucial in the realm of privacy compliance, where small oversights can lead to significant legal implications. The administrator should possess strong organizational skills to juggle multiple compliance tasks, projects, and deadlines effectively in a dynamic work environment.