Trust & Safety Associate
Accenture
0 - 3 years
Hyderabad
Posted: 11/05/2025
Job Description
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations. A Tier1 Copyright, should possess an understanding of the aspects of copyright law and client policies that apply to their daily workflows, such as the exact boundaries of what is a specific description of an allegedly infringed work. They should be able to identify abuse within takedown requests, counter notifications, General inquiries and Retractions. They should also escalate issues beyond their scope. Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual or egregious) and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
What are we looking for? "Excellent comprehension, communication, and (insert language) skills. Strong investigative and analytical skills. Excellent Decision making skills -independent and within sub-groups. Good knowledge of social media, associated technologies and online trends. Can critically assess content strictly against client guidelines. " "Previous content review experience. Previous legal experience/studies or experience with legal processes. The applicant should have exemplary experience providing email assistance. Results & detail oriented. Strong written and verbal communication skills. "
Roles and Responsibilities: •"Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures. Process and review content that has been flagged for review of potentially sensitive content. Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture. Resolve and/or escalate takedown requests, counter notification, retraction and General Inquiry tickets in T1 queues and other queues as assigned. Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Assigned and accountable for workable solutions and processes within a specific area of responsibility. Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly. Receive feedback and apply learnings quickly in changing environment. Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate. Addresses most non-routine issues. Ensures all work is performed in accordance with SLAs and metrics. Attain 96% Quality Score. Responsible for activities assigned by the Operations Manager. Please note this role may require you to work in rotational shifts. "Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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