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Trust & Safety Analyst
Accenture
1 - 3 years
Hyderabad
Posted: 16/05/2025
Job Description
Designation: Trust & Safety Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. We are seeking a meticulous and detail-oriented Quality Analyst to ensure the accuracy and quality of video descriptions created for training our machine learning models. You will be responsible for reviewing and evaluating the work of our Video Description Agents, providing feedback, and ensuring adherence to our annotation guidelines.
What are we looking for? 1. Bachelor s degree in a relevant field (e.g., Computer Science, Linguistics, Media Studies, Quality Assurance) or equivalent practical experience. 2. Proven experience (e.g., 1-3 years) in a quality assurance role, preferably in data annotation, content review, or a related field. 3. Exceptional attention to detail and a strong commitment to maintaining high-quality standards. 4. Excellent analytical and problem-solving skills with the ability to identify patterns and inconsistencies. 5. Strong written and verbal communication skills in English, with the ability to provide clear, concise, and constructive feedback. 6. Ability to understand and interpret complex annotation guidelines and data schemas. 7. Proficiency in using standard office software (e.g., Microsoft Office Suite, Google Workspace). 8. Familiarity with data annotation tools and quality assurance methodologies is a plus. 9. A basic understanding of machine learning concepts and the importance of data quality in AI training is highly desirable. 10 Ability to work independently and as part of a collaborative team. 1. Policy Knowledge - Expert. 2. Root Cause Analysis & Action Planning - Skilled. 3. Continuous Improvement & Innovation - Experienced. 4. Client & Stakeholder Management - Skilled. 5. Data Analytics & Reporting - Experienced. 6. Operations Experience - Experienced. 7. Moderate exposure to this skill and related work experiences - Experienced. 8. Can assist other team members with questions and problems related to this skill - Experienced. 9. Applies skill (at basic level to work situations, with some guidance - Experienced. 10. Extensive exposure to this skill and related work experiences - Skilled. 11. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance - Skilled. 12. May train and/or direct the work of others in application of skill - Skilled. 13. Regarded as a center wide resource on this skill - Expert. 14. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings - Expert. 15. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill - Expert.
Roles and Responsibilities: 1. Thoroughly review and audit video descriptions against established annotation guidelines, data schemas, and quality standards. 2. Identify and document errors, inconsistencies, ambiguities, and areas where descriptions can be improved for machine learning training. 3. Provide timely and constructive feedback to individual Video Description Agents, highlighting both strengths and areas for development. 4. Track and analyze quality metrics and trends, generating reports on the performance of the annotation team and individual agents. 5. Participate in calibration sessions with other Quality Analysts and project leads to ensure consistency in quality assessments. 6. Conduct root cause analysis and identify quality trends, risks 7. Act as a point of escalation for disputed audits or ambiguous policy interpretations 8. Liase with training, client to resolve grey areas 9. Mentor and Support new QAs when required 10. Contribute to the continuous improvement of annotation guidelines, training materials, and quality assurance processes based on your observations and analysis. 11. Collaborate with project managers and training teams to address data quality issues, implement corrective actions, and improve overall data quality. 12. Stay up-to-date with project-specific annotation guidelines and any updates or changes.Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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