Trust and Safety – Management Trainee - English - Hybrid Iasi*
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLAs
Will be solely responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations
Continuously improve the delivery process to attain a consistent & stable level of operations
Manage relationships with client Moderation team, liaising with internal stakeholders and external partners regarding all things related to the business
Manage escalations and provide timely resolution
Basis RCA, effective coaching & feedback to be shared with team members
Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
Partner with stakeholders such as training, WFM, quality, policy, and client Moderation team to ensure continuous alignment with the business roadmap and content moderation best practices
Report & escalate system issues / bugs/ downtime to management as necessary and in a timely manner
Identify new opportunities to enhance existing organizations, services, operations etc.
Should be a subject matter expert for all processes, policies and protocols
Should invest time in self-development and learning. Also, should dedicate quality time in upskilling the team members
Continuous Learning: Leverage Genome plus learning & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process
Ops Modernization: Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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