Trust & Safety Senior Analyst

Skill required: Platform Data Operations - Operations Management
Designation: Trust & Safety Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Data annotation is used by companies to help identify patterns and improve accessibility to content. Annotators spend their time reviewing and scrutinizing the data closely to ensure that it is accurately tagged. Annotators help categorize content and work on videos, audios, map, advertisements, images, and other types of material. They assess the content and then attach tags to the content, further identifying, classifying & labelling objects, ultimately contributing to AIML. Review SOPs, improving policies, and sharing the recommendations. Documentation of feedbacks and any key communication Enhance, develop, and improve tool features and enablement strategies. Verify that the production teams data follows project-specific guidance and the scope of work. Track error rates for trends indicating the need for refresher training of team members Perform real-time audits on project data and analysing and providing feedback to internal teams. Depending on demand and project complexity, distribute reports on project quality and operator quality Collaborate with support teams to identify process improvement opportunities and ensure optimal SLA delivery. Ensure compliance in following Accenture and client policies/practices. Update all the required daily/weekly/monthly reports and share with the relevant stakeholders In Operations Management you will be resposible for the area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. This involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.
What are we looking for? .
Roles and Responsibilities: In a Support Role, you are responsible for analysing descriptive accurate responses in a conversational tone and with good attention to detail. Your role requires following responsibilities Understand Client Policies and Guidelines Inform the team on any new update or feedback regarding client policies. Communicate and document overall performance and talent discussions. Make decisions according to the defined Policies and Procedures Identify improvement opportunities in workflow and suggest solutions. Interact effectively with other internal and Client teams. Achieve quality standards for all relevant metrics.