TCS is hiring for Domain Consultant – Travel Management!!
Domain Consultant – Travel Management
Grade – BPO7/8
Years of experience – 15 to 25 years
Location – Mumbai (preferable) or Gurgaon
Requirement date – 01Jun’25
Request ID : TBD
Requirement ID : TBD Positions open - 1
Generic Domain & Soft Skill Requirements
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Graduate in any stream with rich Online Travel Agency (OTA)/Travel Management Companies (TMC) experience (minimum 12+ years)
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Well versed with standard Industry applications and GDS (ATPCO, Amadeus, Galileo, Sabre)
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Experience of managing large accounts and multiple team leaders
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Experience in managing and maintaining financial health of the account
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Excellent communication, Strong drive for results
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Experience in successfully managing stringent client SLAs and KPIs
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Working knowledge of MS Office and other standard desktop applications
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Very good Analytical skills and experience of managing multiple customers
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Strong drive to identify and implement process transformations, optimization & automation
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Ability to travel as per project requirements
Specialization for Travel Management – Should be expert in
1.
Queue Management: Strong understanding of various queues like PNR servicing, Reservations & Ticketing, Voluntary and Involuntary Changes, Ancillaries, Reissues, Refunds for OTAs
2.
Fares & Pricing: Good knowledge of Airlines Fares, Pricing, Reissues, Refunds, Agency Debit Memos
3.
Sales Channels: Rich experience in managing various sales channels – Website, Mobile Apps, Telecalls
4.
Customer Relationship Management: Managing customer interactions via various communication channels like telecalls, webchats, emails. Assisting customers with reservations, ticketing, reissues, refunds, schedule changes, ancillaries.
5.
Cross-selling products and services: Cross selling Hotels, Car Rentals, Cruise, Rail, Travel documentation assistance, Currency exchanges
6.
Supplier and Affiliate management & contracted fares: Understanding of Supplier & Affiliate contracts & onboarding management, understand contracted and negotiated fares with airlines
