Travel Agent

Job Title: Travel Desk Executive

Location: Chennai

Department: Administration

Reports To: Admin Manager

About Avana Medical

Avana Medical is a healthcare-oriented organization focused on delivering quality orthopedic solutions and supporting medical professionals and internal stakeholders. We value seamless operations, efficient coordination, and excellent service delivery.

Position Summary

The Travel Desk Executive is responsible for managing and coordinating all travel and related logistical requirements for Avana Medical's employees, visitors, and clients-both domestic and international. The role ensures cost-effective travel solutions, compliance with company travel policies, high-quality service, and excellent support before, during, and after travel. Expertia+1

Key Responsibilities

Travel Planning & Coordination

• Arrange and manage end-to-end travel plans: flights, hotels, ground transportation, and travel insurance.
• Prepare and issue travel itineraries with detailed schedules and confirmations.
• Coordinate complex and last-minute travel arrangements as needed.

Vendor & Booking Management

• Liaise with travel agencies, airlines, hotels, and transport providers to negotiate best rates and secure bookings.
• Maintain strong supplier relationships to ensure quality service and favorable terms.

Compliance & Documentation

• Ensure all travel complies with Avana Medical's travel policies and budget guidelines.
• Manage travel documentation (e-tickets, visas, insurance papers, travel passes).
• Support visa application and immigration facilitation for international travel when required.

Support & Issue Resolution

• Provide proactive support to travelers for itinerary changes, cancellations, delays, and emergencies.
• Act as the first point of contact for travel-related queries and assistance.

Record Keeping & Reporting

• Maintain accurate travel records, expenses, and travel history logs.
• Prepare periodic reports on travel costs, vendor performance, and opportunities for cost optimization.

Qualifications

• Education: Bachelor's degree in Business Administration, Hospitality, Travel & Tourism, or related field preferred.
• Experience: 0-1 years in travel coordination, corporate travel desk, or related administrative roles.

• Technical Skills:
• Familiarity with travel booking systems and online portals.
• Proficient in MS Office (Word, Excel, Outlook).

Skills & Competencies

• Strong organization and multitasking ability.
• Excellent communication and customer service orientation.
• Detail-oriented and adept at problem-solving.
• Negotiation skills with vendors to optimize costs.
• Ability to work well under pressure and handle urgent travel needs.