Travel Advisor

Company Description

Alike is a pioneering social travel marketplace dedicated to transforming the way people share, discover, plan, and book travel experiences. By connecting global travelers with travel content creators, Alike provides a seamless platform for finding inspiration, planning trips, and booking unique experiences all in one place. It enables travelers to enjoy personalized travel experiences through curated content and an easy-to-use trip planner. In addition, Alike empowers travel content creators to monetize their work by earning income from their bespoke online studios. Determined to redefine the travel industry, Alike is committed to fostering innovation and creativity in the travel space.

The role

As a Travel Advisor, you'll serve as the bridge between our customers and their nextgreat adventure. Your expertise will guide travelers, ensuring they have a seamless,exciting, and personalised experience. If you're passionate about exploring the worldand helping others do the same, this role is for you!

Key responsibilities

Customer Consultation: Engage with customers to understand their travelpreferences, needs, and budgets.

Travel Planning: Utilise our suite of online tools and resources to research, plan,and curate bespoke travel itineraries.

Generating Profitable Sales: Use travel expertise and customer influencing skillsto drive bookings and increase profitability. Identify up-sell and cross-sell

opportunities.

Booking Management: Assist clients with booking accommodations,transportation, tours, and other travel-related services.

Ongoing Support: Provide clients with real-time assistance during their trips,ensuring their experiences are smooth and enjoyable.

Stay Updated: Continuously monitor and stay informed about global travelrends, destination updates, and any travel advisories or restrictions.

Feedback Loop: Collect and analyze feedback from travelers to constantly refineand improve our offerings.

Team Collaboration: Work closely with the marketing, operations, and techteams to offer insights and feedback based on customer interactions.