Transportation Representative, ROW IB
Amazon
2 - 5 years
Hyderabad
Posted: 14/08/2025
Job Description
A Transportation Representative at ROW IB facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity.
Transportation Representative at ROW IB works across Inbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time.
Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment.
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real
- time decisions.
An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time.
The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
A day in the life
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times.
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time
- management skills.
Maintains or exceeds targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
About the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations.
Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres.
The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.
Basic Qualifications
Qualitative Requirements Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal) in English language.
Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications
Preferred Qualifications
*Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).