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Transport Zonal Assoc Manager

Accenture

5 - 10 years

Gurugram

Posted: 23/09/2025

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Job Description

Job Title       :  Workplace – Transport Zonal Assoc Manager

Career Level:  Assoc Manager

Workforce    :  CS&S

Skill Track    :  Workplace Solutions, India

Specialty      :  Employee Transportation Management

Job Summary: 

The Workplace Transport Zonal Lead is part of the core workplace transport operations team and responsible for managing the transport operations across NCR, Jaipur and Kolkata

She/He will be responsible for effectively managing the transport operational delivery across their respective zone.

Through strong governance capabilities and collaborative skills, the zonal lead will work closely with his/ her Supervisor (Workplace India Transport Operations Lead, key stakeholders, other corporate functions and external partners to meet and exceed the internal client/s expectations.

This role involves managing the employee transportation in terms of compliance and employee safety


Key Responsibilities:

Transport Management:

  • Manage and review the overall transport operations for the respective zone / city(ies)
  • Monitoring the business SLA in terms of on time arrival/departure of employees
  • Interface with other stakeholders (service management teams, business and suppliers) in order to meet all requirements
  • Conduct random quality assurance checks (Audits) to ensure service standards are being met.
  • Vigilant in achieving all day-to-day transport operational metrics for the zone / city(ies).
  • Drawing strategies in accordance to transport functions which can include changes to existing processes/practices or innovations in tandem to drive safe and compliant day to day transport operation
  • Strict compliance to all statutory, Accenture policies and internal audit requirements from an end-to-end functional perspective
  • Accountability for all out-sourced functions and ensure processes to be adhered.

Supplier Management

  • Track the governance score and performance of the suppliers through monthly operational reviews as per the parameters mentioned in the governance score card
  • Reflect the performance on the scorecard to constructively drive improvement in service levels
  • Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern

Employee Transport Services

  • Ensure smooth, safe and timely arrival/departure of cabs
  • Confirm the employee transport operations are compliant from a policy, employee safety and statutory perspective
  • Track and monitor employee satisfaction levels, take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective
  • Track the FCR’s (Service Request) closely and ensure proper resolution is given to the employees
  • Manage any escalations received from Business
  • Periodic connects with business leads and transport POCs

Client Governance & Audit

  • Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure
  • Ensure the team consistently delivers OTA/OTD as per Business SLA
  • Ensure BCP situations are managed well
  • Proactively highlight any potential risk situations and ensure that the risk is mitigated
  • Confirm the team and the fleet in each site are compliant to Accenture standard practice at the time of inter-facility audit, all the lapses are to be highlighted and fixed

Team Development

  • Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will determine for their promotion or to be placed under PIP
  • Confirm the team members are given soft and core capabilities skills training
  • Skip level reviews with the transport team members to understand their concerns and provide proper solution
  • Ensure employee enterprise ID creation/deletion and TMS access reviews are completed from time to time

Relationships: 

Reports to:                                 India Transport Operations lead                                    

Supervises:                               JLL & Genius team

            External Relationships:               Service Management Teams, Transport and Security Suppliers

Knowledge and Skill Requirements:

  • Core Competency in area of expertise
  • Strategic thinking and effective communicator
  • Ground Operations management
  • Project and program Management
  • Excellent verbal and written communication skills.
  • Strong Knowledge of MS Office – Excel and PowerPoint.
  • Data Analytical skills.
  • Work effectively across cross functional skills

Qualifications:

Education:                                Graduate/Post Graduate

Work Experience:                       Min 10 years in the employee transport industry or similar

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About Company

Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.

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