Transition Solution Architect
TCS
8 - 12 years
Bengaluru
Posted: 28/07/2025
Job Description
Ideal candidates should have excellent communication, presentation and organizational skills and the ability to write technically for solution design, product selection and strategic documentation.
The candidate must have an in-depth understanding of Contact Center Technologies from both design and engineering perspective, including:
- Industry leading CCaaS providers (Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Microsoft, Google CCAI and Cisco etc.)
- Experience in contact center adjuncts technologies like WFM (Work Force Management), Analytics, CRM and third party Business application integration, Gen AI and Agentic use case design, Contact centre Operational metrics expertise, High level Contact center process knowledge, Lager implementation and migration approach and industry knowledge.
- Solution architecture for global clients, requirement gathering, analysing, and formulating solution design and proposal.
- Document technical and business requirements, and design technical solutions.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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