Transformation and Industrialization Office Professional - B
Capgemini
2 - 5 years
Noida
Posted: 05/02/2025
Job Description
Primary Skill
sResponsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automationĀ (Greenbelt certification)Project experience : CSAT improvement. AHT reduction, TAT reductionSecondary Skills Dashboard & reporting tools like Power BI, Tableau, QviewAlgorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining toolsCloud services & Analytics
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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