Transactions Specialist II

Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary 

As a Transactions Specialist II within the Deposit Review Operations, you will be responsible for performing negotiability reviews and endorsement verifications on checks deposited at Chase ATMs, eATMs and through Quick Deposit. You will ensure customer deposits are processed accurately and timely, while maintaining a high level of defense against potentially fraudulent items. This role provides an opportunity to contribute to our team's success by ensuring our customers receive credit as soon as possible in the event of an adjustment. We value your attention to detail, team spirit, and adaptability to meet challenges and changes.

Job Responsibilities

• Performs negotiability reviews and endorsement verifications on checks deposited at Chase ATMs, eATMs and through Quick Deposit (QD). 
• Ensures customer deposits are processed accurately and timely, while maintaining a high level of defense against potentially fraudulent items. 
• Adjust customer, DRO works proactively to overnight high-dollar adjustment items to the customer to ensure they receive credit as soon as possible. 
• Perform duties within established service level requirements 
• Escalate any issues, as appropriate, in a timely manner 
• Exhibit the highest standards of customer service to customers 
• Adapt to meet challenges and changes 
  
   

Required qualifications, capabilities and skills 

• Possess a degree in any field.
• Demonstrate proficiency in Microsoft Office Suite and strong verbal and written English communication skills.
• Have a basic understanding of banking transactions and check autonomy, with at least 3 years of experience.
• Exhibit attention to detail, teamwork, and a positive attitude, while consistently meeting monthly performance targets.
• Stay motivated in a high-production environment, focusing on speed and accuracy, and perform duties within established service level requirements.
• Escalate issues promptly, provide exceptional customer service, and adapt to challenges and changes.
• Be willing to work night shifts, be flexible with rotational weekly offs, and be open to cross-utilization opportunities with other internal departments.
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