Transactions Manager

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Job Summary:

As a Transactions Manager within our ATM Claims and Exceptions Services Team, you will be responsible for leading a team of 15-18 Transaction Specialists. You will have the opportunity to coach and develop staff, ensure all work meets legal and compliance requirements, and partner with leadership to implement process enhancements. You will also have the chance to resolve high priority escalations and deliver a great customer experience. This role provides an opportunity to make a real difference every day for our customers and your community.

Job Responsibilities:

The Transactions Manager within ACES will be responsible for leading a team of 15-18 Transaction Specialists.

• Coaching and developing staff to ensure all Business Objectives are met
• Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements
• Partnering with Leadership team to identify and implement process and procedural enhancements
• Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business
• Resolving high priority escalations with “out of the box” thinking to balance Business Standards and Customer Focus
• Identify process gaps and recommend solution(s) to drive efficiency and effectiveness
• Complete performance reviews, development plans and annual reviews for team on a timely basis
• Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk
• Resolve complex issues and exception items
• Oversee department projects and introduce new procedures to the staff 

Required qualifications, capabilities and skills:

• Minimum 1-year management experience required
• Must be willing to work in a fast-paced environment 
• Demonstrated ability to lead or manage high performing front line representatives
• Advanced proficiency with computer functions with MS office suite strongly preferred
• Bachelor’s Degree ( Commerce background Preferred )