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Transaction Specialist

JP Morgan

2 - 5 years

Bengaluru

Posted: 06/09/2025

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Job Description

Introductory Market Language

This role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential losses.

As a Transaction Specialist within the ATM Exceptions Management Team, you will play a crucial role in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims. You will have the opportunity to apply your analytical and decision-making skills to resolve customer requests effectively and help the bank mitigate potential losses.

Job Responsibilities

  • Ensure sound understanding of the Standard Operating Procedure
  • Analyze cases and apply resolutions methods as per SOP guidelines
  • Manage case inventory & ageing as per pending guidelines
  • Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
  • Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
  • Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
  • Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
  • Complete the assigned trainings in time

 

Required qualifications, capabilities and skills


Graduate in Commerce  or Graduate in any stream with 0+ Years of experience 
Basic understanding of Accounting Knowledge
Oral & written communication skills
Adaptability to change
Attention to detail
Ability to work as a team

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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