Training Specialist

Communication Coach/L&D Trainer Job Description

Job Title: Communication Coach/L&D Trainer

Department: Business Development

Location: On-site

Employment Type: Full-time

Key Responsibilities

• Coaching & Training:
• Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
• Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
• Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
• Coach BDAs on building rapport and trust with customers.

Email Communication Training:

• Guide BDAs on writing concise, professional, and engaging email responses.
• Teach techniques for personalizing customer communication.

Phone Communication Training:

• Develop strategies for effective discovery and follow-up calls.
• Train on managing tone, clarity, and confidence during phone conversations.
• Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:

• Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
• Offer constructive feedback and actionable steps for continuous improvement.
• Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development:

• Develop communication training materials, guides, and frameworks for internal use.
• Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements

• Educational Background:
• Bachelors degree in communication, Business Administration, Psychology, or a related field.
• Experience:
• Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
• Experience working with sales or business development teams is a must.
• Skills:
• Strong understanding of email and phone etiquette for professional communication.
• Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
• Expertise in soft skills development, objection handling, and customer engagement.
• Knowledge of CRM tools and sales communication tools is a plus.
• Personal Attributes:
• Excellent verbal and written communication skills.
• Patience, empathy, and a keen ability to build trust and inspire growth.
• Analytical mindset to evaluate performance metrics and training effectiveness.