Training Program Manager, Global Vendor Operations, YouTube

Google

5 - 7 years

Hyderabad

Posted: 25/07/2025

Job Description

Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.

Minimum qualifications:

Bachelor's degree in HR, Business or a related field, or equivalent practical experience.
5 years of experience in a customer or client-facing role supporting vendor operations.
5 years of experience managing third-party logistics relationships.

Preferred qualifications:

Master's degree or equivalent practical experience.
5 years of experience analyzing data and generating business insights to support business decisions.
Experience deploying and delivering training programs to third-party partners.
Experience managing cross-functional projects and delivering results in organizations.
Ability to build partnerships with business partners and team members and influence others.

About the job

As a Training Program Manager, you will develop learner-centric training strategies, analyze trends and anticipate agent needs, You will partner with teams to design programs, oversee development and manage vendor deliveries. You will deliver training when needed, track progress and measure effectiveness to ensure exceptional service.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Drive strategic training initiatives by consulting stakeholders to align programs with business goals and product workflows.
Evaluate quality metrics and launch roadmaps to predict and address learning needs.
Develop and implement a results-driven curricular framework for all YouTube training programs.
Manage end-to-end training development including timeline oversight, instructional design guidance and global delivery co-ordination to help centers.
Deliver training sessions on new products, policies and procedures as needed.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.