Training Manager-CREDIT CARD-Direct Channels

Role- Training Manager

Grade – M2/M3

Experience – Min 2 years’ experience in similar roles & good understanding of SALES

Job Responsibilities

• Manage learning & development objectives of credit-card business, mostly D0/OFR + On roll employees 
• Identification of training needs and development of modules-classroom, web & mobile-based, in consultation with sales, product & training content team
• Build monthly/quarterly training calendar and keep updating training content as per dynamic business needs 
• Prepare budget for training programs and perform administrative tasks such as costs, scheduling classes, setting up systems, equipment and coordinate for enrolments
• Conduct training programs and ensure improvement in sales metrics like leads drop at various stages of sales funnel, accounts v/s logins ratio, reducing RCU & mis-selling cases etc, card activation & RTO management 
• Ensure right selling behaviour, sales ethics and practices are embedded through the training imparted in line with company standards and regulations.
• Prepare weekly MISes & dashboards on training programs - oversee employee attendance, performance, KRA/SOP and keep updating business regularly
• Regular update to the sales teams in terms of what competition is offering, how to manage objections, rejections, & planning career growth
• Ensure 100% course completion on SMILE & KLAPP and share weekly reports with business
• Travel to field and other business locations regularly

Behavioral Traits

• Good relationship management, influencing & communication skills
• Should have good analytical skills, ability to work in a collaborative manner and do what it takes to get the job done