Training Manager

Role Profile

Training Manager

Role Definition

Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes.  Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account.  Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees’ skills, performance, productivity and quality of work

Roles and Responsibilities

Job Summary:*

We're looking for a seasoned Training Manager with a strong background in US health administration to manage and deliver training programs for over 2000 learners. The ideal candidate will have a proven track record of developing and implementing effective training strategies, excellent consultative and communication skills, and the ability to work collaboratively with cross-functional teams.

*Key Responsibilities:*

- Manage and deliver training programs for 2000+ learners, ensuring alignment with organizational objectives and compliance requirements

- Develop and maintain relationships with key stakeholders, including leadership, subject matter experts, and learners

- Conduct needs assessments, design curricula, and evaluate training effectiveness

- Collaborate with SMEs to create engaging content and training materials

- Utilize adult learning principles and innovative training methods to enhance learner engagement and knowledge retention

- Analyze training metrics and make data-driven decisions to improve training outcomes

- Stay up-to-date with industry trends, regulatory requirements, and best practices in healthcare administration

*Requirements:*

- 7+ years of experience in training management, healthcare administration, or a related field

- Proven experience managing large-scale training programs (3500+ learners)

- Strong background in US health administration, with knowledge of relevant regulations and compliance requirements

- Excellent consultative, communication, and project management skills

- Ability to work in a fast-paced environment, prioritize multiple projects, and meet deadlines

- Bachelor's degree in Healthcare Administration, Education, or a related field; Master's degree preferred

*Nice to Have:*

- Experience with learning management systems (LMS) and training software

- Certification in training and development (e.g., CPTD, CTT+)

Certifications and Assessments

Domain Process Training Certification, Master Trainer Certification, Role specific Industry certification is desirable

Education

Graduate

Knowledge

Must Have
’Knowledge of learning and development best practices
A proven track record of training program development and management
Excellent leadership skills
Excellent written and oral communication skills
At least a bachelor’s degree in education, human resources or a related discipline
Professional certification, such as CPTM, is preferred

Good to have
- Advanced Research Skills
- Content Design & Development Skills
- Experience in handling LMS activities

Experience

Must Have
Proven work experience as a training manager
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e- learning, workshops, simulations etc)
Excellent communication and leadership skills
Ability to plan, multi-task and manage time effectively
Strong writing and record keeping ability for reports and training manuals
Ensuring strategic alignment of the training department with business goals
Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
Identifying training needs by consulting with stakeholders and using needs assessments
Developing and delivering training solutions that meet business needs
Optimizing training processes for efficiency
Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
Managing the technologies and technical personnel required to develop, manage and deliver training

Good to have
A Deep Knowledge of the Business

Behavioral Skills and Attributes

Assertive Communication
Conflict Resolution Mindset
Self-improvement Mindset
Good Stress Management/Resilience
Patience
Customer Centricity
Coaching and Mentoring abilities