Training Manager

Job Title: Manager Training Operations (L&D)

Function: Learning & Development

Location:

Reporting to: Head of Learning & Development

Role Overview

We are looking for a seasoned Training Operations Manager to strengthen our Learning & Development function. This individual will manage the end-to-end execution of training programs across the organisation and support the build-out of a modern, AI-enabled learning ecosystem.

The ideal candidate brings strong operational discipline, excellent communication skills, AI acumen , and the ability to partner with business and technical teams. They should be comfortable driving innovation in L&D, managing stakeholders, coordinating with external partners, and preparing high-quality executive presentations for C-Suite leaders.

This role requires someone who can operate independently, anticipate needs, solve problems quickly, and elevate the overall quality of our L&D delivery.

Key Responsibilities

1. Training Operations & Program Management

• Own the full lifecycle of training programs planning, scheduling, delivery, assessments, and closure.
• Manage cohort operations, learning pathways, enrolments, attendance, and certification tracking.
• Coordinate logistics for virtual, classroom, blended, and private-cohort programs.
• Ensure smooth learner experience across LMS, portals, and communication channels.

2. Vendor & Partner Management

• Manage external training partners, universities, and content providers.
• Oversee contracting, delivery alignment, SLAs, and escalation management.
• Coordinate budgeting, invoice processing, and timely payments.

3. Stakeholder & Leadership Engagement

• Partner with Product, Engineering, Customer Success, HR, Finance, and Leadership teams.
• Understand capability needs and translate them into actionable training plans.
• Prepare and present program updates, metrics, and dashboards to senior leadership.
• Craft high-quality presentations, reports, and executive summaries for C-Suite stakeholders.

4. Learning Lifecycle & Content Coordination

• Support content curation and instructional readiness with SMEs.
• Drive adoption of AI-enabled learning tools, agents, assessments, and analytics.
• Coordinate pre-work, post-work, group assignments, and feedback cycles.
• Maintain records, reports, dashboards, and continuous improvement insights.

5. Process Innovation & Continuous Improvement

• Create and refine SOPs for L&D operations.
• Identify opportunities to innovate using AI, automation, and advanced learning technologies .
• Improve efficiency, learner engagement, and program effectiveness across the board.
• Introduce new methods for scalable, high-quality training delivery.

Qualifications & Experience

• 610 years of experience in Learning & Development, Training Operations, HRD, or similar fields.
• Experience working in a technology, SaaS, or consulting organization preferred.
• Strong operational and project management skills.
• Ability to design C-Suiteready presentations using PowerPoint and MS Suite tools.
• Good understanding of AI concepts and willingness to apply AI in L&D workflows.
• Experience with LMS platforms, learning tools, and program analytics.
• Strong communication, stakeholder management, and problem-solving capability.

Key Competencies

• Ownership & accountability
• AI mindset & innovation orientation
• Stakeholder and vendor management
• Presentation excellence
• Organisation & planning
• Analytical thinking and data interpretation
• Relationship building
• Adaptability to fast-paced environments

What This Role Offers

• Opportunity to shape and scale a modern, AI-enabled L&D ecosystem.
• Work alongside senior leaders and influence organisation-wide capability building.
• High ownership, autonomy, and room to innovate.
• A pivotal role in supporting large-scale transformation and leadership development initiatives.