Training Manager

We are looking for a Training Manager to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. This role will be responsible for building robust training frameworks, driving consistent quality standards, and developing a team of Training Associates across all offices who will report directly to the Training Manager.

Location: Noida (2 mins from Sector 15 metro station)

Key Responsibilities

Training & Capability Building

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
• Develop structured onboarding, refresher, and advanced training modules
• Ensure training content is aligned with business goals, compliance, and customer experience standards
• Conduct regular training sessions, workshops, and certification programs

Quality & Performance Management

• Define and monitor quality benchmarks for sales and client servicing interactions
• Work closely with operations and leadership to identify skill gaps and performance issues
• Drive measurable improvements in conversion, customer satisfaction, and compliance
• Implement feedback loops and coaching frameworks based on quality insights

Team Building & Leadership

• Hire, train, and manage Training Associates in each office
• Create standardized training SOPs to ensure consistency across locations
• Set KPIs, conduct performance reviews, and mentor the training team
• Act as the central point of ownership for all training and quality initiatives

Stakeholder Collaboration

• Partner with Sales, Operations, HR, and Compliance teams to ensure training effectiveness
• Support leadership with data-driven insights on training impact and quality outcomes
• Assist in change management initiatives related to processes, products, or systems

Required Qualifications & Skills

• 610 years of experience in training, quality, or learning & development roles
• Prior experience training sales and/or client servicing teams (B2C/B2B)
• Strong understanding of sales processes, customer lifecycle, and service excellence
• Proven experience in building and managing training teams
• Excellent communication, presentation, and coaching skills
• Ability to work across multiple locations and scale training operations
• Strong analytical mindset with the ability to track and report training impact

What We Offer

• Opportunity to build and scale a centralized training function
• High ownership and direct impact on business performance
• Fast-paced, growth-oriented work environment
• Competitive compensation and growth opportunities

Interested candidates can apply by sharing their resume to supriya@expertpanel.net