Trainer II

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Minimum Skill Requirement:

Graduate

Key Responsibilities:

Responsible for providing the day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations           

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                      

Prepare and present training material through classroom learning, hands on demonstrations, and supporting activities    

Accountable for achieving individual training performance metrics                   

Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards

Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                     

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including- computer-based training, interactive classroom training and written job aids

Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Desired Skills:

Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)           

Strong verbal and written communication skills

Proficiency in Microsoft Office           

Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables

Self-starter, sense of urgency, and works well under pressure                     

Strong attention to detail                      

Sense of professionalism and ability to develop good relationships

Disclaimer

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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