Job Summary
We are seeking a dedicated Process Executive for our CDM/PV team with 0 to 3 years of experience. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Customer Management and Complaint Management within the Life Sciences sector. This hybrid role requires rotational shifts and offers an opportunity to contribute significantly to our customer service excellence.
Responsibilities
Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.Monitor and analyze customer feedback to identify trends and areas for improvement.Maintain detailed records of customer interactions and transactions ensuring data integrity.Provide regular reports and updates on customer service metrics to management.Assist in the development and implementation of customer service policies and procedures.Support the training and development of new team members in customer management and complaint handling.Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.Ensure compliance with industry regulations and company policies in all customer interactions.Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.
Qualifications
Possess strong technical skills in MS Excel including data analysis and reporting.Demonstrate expertise in Customer Management within the Life Sciences sector.Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.Show excellent communication and interpersonal skills for handling customer interactions.Display attention to detail and accuracy in data management and record-keeping.Have the ability to work collaboratively in a team environment and support cross-functional initiatives.Adapt to a hybrid work model and rotational shifts to meet business requirements.Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.Ensure compliance with industry standards and company policies in all tasks.Participate in ongoing training and development to stay updated with industry trends and best practices.Utilize problem-solving skills to address customer issues and improve processes.Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
Certifications Required
Certification in MS Excel or Customer Service Management is preferred.
