Trading Services Analyst

At JP Morgan, we pride ourselves on being a leading trustee and custodian, offering comprehensive Benefit Payment Services. Our team manages pension payments for Defined Benefit, Defined Contribution, and Non-qualified plans, ensuring seamless service for retirees across the US. We are committed to enhancing the participant experience by managing workflows and providing essential tax documentation

Job Summary

As a Trade Services Analyst in Manual Payments Reference Team, you will be instrumental in supporting daily operations by manually updating reference data for payees based on client instructions. Reporting to an Associate (Process Manager), you will ensure adherence to risk and control guidelines while maintaining high standards of accuracy. This role requires processing client directives during U.S. hours, necessitating a dedicated night shift schedule

Job Responsibilities

• Understand complex products and structures to implement changes.
• Ensure payment instructions are authenticated and authorized.
• Respond promptly to queries and resolve client issues.
• Meet all relevant deadlines and control requirements.
• Provide accurate and complete MIS reports.
• Assist in training team members on job functions and procedures.
• Process backup tasks and identify improvements in work practices.
• Work independently and proactively identify tasks.
• Participate in function rotation within the group.
• Process client directives during U.S. hours in a night shift role.
• Maintain high standards of work quality and efficiency.

Required qualifications, capabilities, and skills:

• Graduate with minimum 5 years in International Payment Processing Operations.
• Demonstrate experience in various aspects of payment processing.
• Communicate effectively at all levels and be a team player.
• Exhibit excellent written and oral communication skills in English.
• Approach problem-solving proactively and escalate issues appropriately.
• Maintain a strong client focus.
• Possess strong PC and analytical skills.

Preferred qualifications, capabilities, and skills:

• Utilize knowledge of MS Access, Excel, PowerPoint, and Word.
• Adapt to new technologies and processes quickly.
• Demonstrate leadership potential and initiative.
• Exhibit strong organizational and multitasking abilities.
• Show attention to detail and accuracy in work.
• Display a commitment to continuous learning and improvement.
• Foster a collaborative and supportive team environment