Tools Consultant - L1

Job Description

Job Description

ROLE AND RESPONSIBILITIES

Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced

knowledge of Moogsoft and APEX solutions. As a member of the Wipro team you will be required to

 

· Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps

Incident Management platform.

· Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring,

logging, and ITSM tools.

· Develop and implement automation workflows and runbooks within both AIOps platforms to

streamline incident management and remediation processes.

· Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to

understand their AIOps requirements and translate them into effective solutions on both platforms.

· Define and enforce best practices for the configuration, utilization, and administration of both

Moogsoft and Apex AIOps.

· Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations,

and automation within both environments.

· Create and maintain comprehensive documentation for configurations, integrations, workflows, and

operational procedures for both Moogsoft and Apex AIOps.

· Develop and implement metrics and dashboards within both platforms to provide visibility into IT

health, incident trends, and the effectiveness of AIOps implementations.

· Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

 

· Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

· Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event

management, or systems integration, with specific experience in both Moogsoft and Apex AIOps.

· Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. · Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. · Understanding of ITIL frameworks and incident management processes. PREFERRED SKILLS · Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. · Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. · Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. · Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. · Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms. · Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. · Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. · Ability to document technical solutions clearly and concisely for both platforms. · Experience with version control systems (e.g., Git). GOOD TO HAVE SKILLS · Experience with other AIOps platforms or event management tools. · Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. · Understanding of security best practices for AIOps platforms and integrations. · Experience with agile development methodologies. ADDITIONAL NOTES · The successful candidate will be a self-starter with a passion for data visualization and problem-solving. · This role may involve working closely with cross-functional teams to implement and support their monitoring needs.

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Rate	up to 150K
Location flexibility	Yes
Customer round	Yes

ExP :- 8 + years(B3 band)

 

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Deliver

No.	Performance Parameter	Measure
1.	Tool Development and deployment	Quality of solution Timely development and within budget Timely deployment of tool Error free deployment

 

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