Job Summary
Join our team as a TM-CX Niche professional where you will leverage your expertise in AGILE methodologies to enhance application support and governance risk and compliance processes. With a hybrid work model and day shifts you will contribute to optimizing our operations without the need for travel. Your role will be pivotal in driving efficiency and ensuring robust compliance frameworks.
Responsibilities
Lead the implementation of AGILE methodologies to streamline application support processes and improve service delivery.Oversee the governance risk and compliance frameworks to ensure adherence to industry standards and regulations.Provide expert guidance on AGILE practices to enhance team collaboration and project outcomes.Collaborate with cross-functional teams to identify and mitigate risks associated with application support.Develop strategies to optimize application support operations focusing on efficiency and effectiveness.Monitor compliance with established governance protocols and recommend improvements as necessary.Facilitate workshops and training sessions to promote AGILE principles and practices across the organization.Analyze application support metrics to identify trends and areas for improvement.Implement best practices in governance risk and compliance to safeguard organizational assets.Coordinate with stakeholders to ensure alignment of application support activities with business objectives.Drive continuous improvement initiatives within the application support domain to enhance service quality.Evaluate the effectiveness of governance risk and compliance measures and propose enhancements.Support the development of policies and procedures that align with AGILE methodologies and compliance requirements.
Qualifications
Possess extensive experience in AGILE methodologies demonstrating a strong ability to lead and implement these practices effectively.Have a solid background in application support showcasing the ability to optimize processes and improve service delivery.Demonstrate knowledge in governance risk and compliance with a focus on maintaining industry standards.Exhibit strong analytical skills to assess application support metrics and identify improvement opportunities.Show proficiency in coordinating with cross-functional teams to achieve business objectives.Display excellent communication skills to facilitate workshops and training sessions on AGILE practices.Hold a proven track record of driving continuous improvement initiatives within the application support domain.
Certifications Required
Certified ScrumMaster (CSM) AGILE Certified Practitioner (PMI-ACP)
