TL - Collection Manager

About the Role:

We are seeking a highly experienced and results-oriented B2B Collections Manager to lead our collections team and optimize our accounts receivable process. The ideal candidate will have a proven track record of success in managing B2B collections, particularly within large enterprises and government organizations, and possess strong leadership and communication skills. This role requires a hands-on approach and a deep understanding of compliance regulations related to TDS/LTC, SEZ, GST, Forex transfers, and advance settlements.

Responsibilities:

• Oversee the entire B2B collections process, from order booking to payment posting, ensuring timely and accurate processing.
• Cultivate and maintain strong relationships with customers, including C-level executives, to facilitate timely payments and resolve any outstanding issues.
• Manage collections from government organizations, navigating their specific processes and ensuring compliance.
• Develop and implement strategies to reduce Days Sales Outstanding (DSO) by streamlining the AR process and identifying/eliminating inefficiencies.
• Lead and mentor a team of 10-15 collections professionals (direct and indirect reportee).
• Manage SOA reconciliations, SLA penalties, liquidated damages (LD), dispute resolution, debit/credit notes, and legal proceedings.
• Ensure compliance with all relevant regulations, including TDS/LTC, SEZ, GST, Forex transfers, and advance settlements.
• Achieve number-based targets and KPIs related to collections performance.
• Regularly report on collections performance, providing insights and recommendations for improvement.

Qualifications:

• 10+ years of experience in B2B collections.
• Proven ability to effectively present and communicate with C-level executives.
• Extensive experience in dealing with large enterprises and government organizations and navigating their procurement and payment processes.
• Demonstrated success in reducing DSO and optimizing the AR process.
• Strong leadership and team management skills.
• Hands-on experience with SOA reconciliations, SLA penalties, LD, dispute resolution, debit/credit notes, and legal proceedings.
• Comprehensive knowledge of TDS/LTC, SEZ, GST, Forex transfers, and advance settlement regulations.
• Strong analytical skills and a data-driven approach to problem-solving.
• Excellent communication, interpersonal, and negotiation skills.
• Excellent Microsoft Office Skills
• Ability to work independently and as part of a team.